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Residential Quality Assurance Coordinator

Residential Quality Assurance Coordinator

BrightSpring Health ServicesEvansville, IN, US
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Job Description

Job Description

Overview

Conducts case file record reviews for compliance with regulations / company processes and identifies opportunities for improvement or corrective actions to ensure contractual performance expectations.

Responsibilities

  • Conducts Site Reviews at locations as assigned and submit results.
  • Participate in the Pre-Survey Review process.
  • Review incident reporting and initiate follow up when needed.
  • Participate in follow up with Corrective action plans (survey, audits, etc)
  • Submit weekly QA reports in a timely manner to Quality Assurance Manager / Supervisor.
  • Present feedback to management regarding areas that need improvement.
  • Ensure all clients receive a return call within 24 hours of calling.
  • Review quality assurance standards, studies existing policies and procedures and interviews personnel and patients to evaluate effectiveness of quality assurance programs.
  • Implement and monitor standard operating procedures.
  • Other duties as assigned.

Qualifications

  • Associates degree in Human Services, education, psychology, sociology or related field required. Bachelor’s degree preferred.
  • Minimum two plus years related experience
  • Demonstrated knowledge of quality assurance procedures and federal, state and local coalition laws and mandates
  • Demonstrated knowledge of computers and knowledge of data management processes
  • Demonstrated knowledge of eligibility determination processes and filing procedures
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    Quality Assurance • Evansville, IN, US

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