Job Description
Job Description
Company Overview
- Were a neighborhood destination serving neighbors and creating community with everyone who walks through our door from longtime regulars to first-time visitors. Through delicious food and drink, a refined, inviting space, and outdoor events and activations, were creating a place and experience that brings people together.
- We eat, drink and move with the seasons. To nourish, energize and inspire a sense of belonging with all who join us.
- Hospitality is at the core of everything we do here at Park & Grove. We treat everyone as if they were a guest in our own home.
- As a member of the Park & Grove team, you will set the stage and have a direct impact on each guests experience. We will provide you with all the training and tools necessary for you to be successful. We take great pride in recognizing that members of our team strive to do the very best each and every day. Our values, standards and goals can only be maintained by people that share in these same beliefs.
Job Summary
The primary objective of the host is to greet and seat guests in a timely, friendly, and professional manner. You set the tone for a positive dining experience for guests entering the restaurant. Host are responsible for answering the phone, taking to go orders, and booking reservations.
Responsibilities
Greeting guests in a friendly and professional mannerMoving reservations around to seat servers sections evenly trying to follow the rotation when possibleGuiding guests to their table and letting them know who their server will beKeeping Resy up to date with the course each table is on so you can properly plot future reservationsUsing the waitlist effectivelyChecking on the bathrooms during the shift to make sure they are clean and stocked properlyCommunication with service staff and managers about any issues with tables or guestsAnswering the phone for reservations, to go orders, guest questionsBeing at the host stand to thank guests for coming and dining and wishing them a good nightUnderstanding ResyQualifications
Strong communication skillsTime management and counting skillsCustomer service and people skillsOrganizational skillsAbility to remain calm under pressureAbility to bring a positive and enthusiastic atmosphere to the restaurant and guestsBenefits / Perks
Fun work environmentFree parkingFlexible hoursEmployee discountCompetitive pay