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Client Services Manager

Client Services Manager

Malone Workforce SolutionsLouisville, KY, US
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Job Description

Bring your personality to the Malone team! Go-getter. Straight-talker. People person. If that sounds like you, consider joining us for our mission. At Malone, there is nothing we love more than helping people and companies connect to accomplish amazing things.

About Us :

Malone is a private, award-winning company dedicated to providing staffing and recruitment needs to clients across the nation. Ranked on the SIA 2024 Top 100 List as one of the Largest Staffing Companies in the US, it is our pleasure to serve as the workforce resource and to make a positive impact on people’s lives.

Malone is actively recruiting a personable and organized Client Services Manager to join our team. If you are passionate about working with clients and employees, a problem-solver, relationship builder and operationally focused, we would love to hear from you.

The Responsibilities :

  • Understand client's workforce needs and assist them to achieve staffing goals
  • Monitor client expectations and satisfaction
  • Perform record keeping, as well as forecasting and reports
  • Use client feedback to drive process improvements
  • Establish efficient communication channels between client and internal departments

The Qualifications :

  • Must have a minimum of two (2) years of customer service experience
  • Must have a Valid Driver's License
  • Must have minimum of one (1) year of management / leadership
  • Client Management, Sales, Human Resources, and / or Staffing experience is preferred, but not required
  • Must possess the ability to complete administrative tasks through set processes while building client relationships
  • Must have exceptional communication skills
  • Must have strong organizational skills and high attention to detail
  • Must be able to work Monday-Friday 8 : 00am-5 : 00pm with some early morning or weekend check-ins
  • The Perks :

  • Full Benefits Package including health, dental, vision, and life insurance
  • Opportunities for internal advancement
  • Relaxed office environment with casual dress code
  • Fun, results-driven culture- we reward hard work and celebrate success as a team through company-sponsored activities and team-building events
  • Career Development Opportunities
  • Opportunity to work with a talented and driven team to support you
  • Paid Time Off and 11 paid company holidays
  • Partnership with Point University, an accredited institution, to provide tuition discounts
  • 2 Days of Giving- Employees get two days of paid time off each year to volunteer their time at an organization of their choice
  • Health and Dependent Care FSA options
  • 401K with Company Match
  • Management Registry, Inc. hiring decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.

    For more information, please contact our corporate office at 1-866-805-8600.

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