Talent.com
Operations Manager
Operations ManagerCapstone Search Advisors • East Chicago, IN, US
Operations Manager

Operations Manager

Capstone Search Advisors • East Chicago, IN, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Operations Manager

Position Summary

The Operations Manager is directly responsible for all aspects of branch operations (Service & Engineered Products) including team member experience, safety, sales, service, production, customer experience, inspections, profitability, and business growth.

Job Duties

  • Serve as a business "owner" Proprietor, Teammate, Partner who ensures the branch meets sales and budgetary objectives through field productivity, scheduling, timely / efficient billing, controlled costs, and financial responsibilities (e.g. A / R and P&L).
  • Provide preeminent customer experience "service" and sales support to maintain / grow existingcustomer relationships, gain new customers, and keep the appropriate customer.
  • Champion, Continuous development, career pathing, recruiting, and growth for all team.
  • Grow location's inspection contract base, repairs / replacements / upgrades resulting from inspection findings.
  • Communicate product specifications, daily schedules, on time delivery (OTD), and local inventory status with internal / external partners.
  • Monitor / maintain an accurate and acceptable utilization rate of field technicians.
  • Sustain regular communication channels with business unit leaders regarding all business aspects and utilize A-Teams for non-standard work.
  • Apply Lean Six Sigma Principles to reduce waste and improve efficiencies to meet on time delivery and other metrics. Responsible for maintenance and housekeeping / general upkeep of the branch. Assure team members maintain all vehicles, equipment, storage, and work areas used in the field and production areas.
  • Utilize performance reviews, personal development plans, career paths, and retention / promotion plans to shepherd the team member's life cycle.
  • Perform other duties as assigned.

Education

  • A high school diploma, vocational-technical school, equivalent military experience or technical college training program preferred. In the absence of degree, directly related job experience serving in a management role, where a number of years and proven knowledge may offset the degree requirement
  • Successful completion of Our company's Schooling is required within 24 months of accepting role.
  • Shop Repairs, etc.

    • Experience & Skills

  • Successful completion of all course work, OJT, and projects within Our company's School once school is established
  • Proven time-management skills
  • Demonstrated decision-making skills
  • Experience in leading and developing others
  • Established communication skills
  • Capable of devising strategic planning
  • Able to divide a task into subtasks and delegate them to their team members
  • Must successfully complete a criminal background check, physical, drug screen, and E-verify

    • Safety

  • Demonstrate care and concern for all team members.
  • Understand and lead the execution of Our company's safety programs and training for team members and stakeholders.
  • Make safety a daily point of emphasis and regularly communicate as much with your teams.
  • Report all injuries, incidents and near hits immediately and investigate to identify root cause and corrective actions.
  • Keep yourself and others safe by identifying hazards and implementing control measures to eliminate / reduce risk.
  • Contact Director of Safety upon being contacted by any official of a regulatory agency such as OSHA, EPA, etc.
    • serp_jobs.job_alerts.create_a_job

    Operation Manager • East Chicago, IN, US