WFS HEN Case Manager

Closes : 11 / 2 / 25 - Spokane, WA - Full-time / Hourly

Wage : $24.00 p / h

Employment Benefits :

NOTE : Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.

Summary :

Provide Housing & Essential Needs (HEN) services to persons deemed eligible for HEN services by the Department of Social & Health Services; & in accordance with the grant requirements funded by the City of Spokane. Provide case management services to eligible persons to develop & execute Housing Stability Plans & provide Essential Needs to persons deemed eligible. Work cooperatively with referral agencies & other community entities directly & indirectly to ensure desirable outcomes for HEN recipients. Must pass background check & driver record check.

Education & / or Experience :

Bachelor's degree from four-year college or university; or one to two years related experience & / or training; or equivalent combination of education & experience.

Essential Duties & Responsibilities include the following :

• Effectively assist participants in achieving housing stability.
• Ensure that participants receive the assistance needed to promote housing stability, including but not limited to : consulting with participants to conduct needs assessment, working with participants to create individualized housing stability plans that include specific plans & specific goals, monitoring participants from the time of intake until they exit the program, & ensuring that participants obtain essential needs.
• Document participant eligibility for the program. Determine the participant's household needs & priorities. Gather & record information about the participant's, income, eligibility for public benefits, background, & supports, & living situation in order to identify & coordinate those services that will be most effective & acceptable to the participant in improving housing stability.
• Coordinate & / or provide essential needs for the participant to achieve & maintain stable housing.
• Coordinate activities & work collaboratively with community agencies proving services under the HEN program to ensure that Individual Housing Plans are achieved.
• Use informal community networks, as needed, to locate resources & make referrals as necessary in support of Individual Housing Plans.
• Participate in meetings, staffings, & other activities as directed to promote & review the effectiveness of Individual Housing Plans & overall case management efforts.
• Assist with the development & implementation of programs & services.
• Assist with screening of referrals for appropriate program & service options.
• Establish & maintain good working relationships with participants, referral agencies, & all team members.
• Follow up on participant progress, providing encouragement as needed.
• Ensure all paperwork & related activities are current, accurate, & in compliance. Includes case notes, & other documentation required by the program or Goodwill management.
• Stay informed of state & federal laws affecting the organization & the people it serves.
• Provide services in accordance with Goodwill policies, CARF standards, & principles of safety.
• Assist in developing natural supports for participants.
• Assist participants in achieving the highest level of independent functioning while receiving services.
• Facilitate Person Centered Planning to determine v ocational goals, recommend appropriate services to achieve goals, & oversee the program & goals agreed upon. Revise as necessary.
• Model appropriate work behaviors & interpersonal skills.
• Inform business, labor, & the general public about Goodwill services & available potential employees.
• Follow all policies, procedures, & directives of Goodwill Industries assuring safety of personnel or property.
• Properly wear & maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Other duties as assigned.

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