Operations Manager

Job Description

Position Overview

JJ&S Environmental Services is seeking a client-focused Operations Manager to join our team in California. This role is centered on handling escalated homeowner and client issues , ensuring that concerns are addressed promptly, professionally, and with solutions that preserve trust and long-term relationships. The Operations Manager will serve as the go-to problem solver for disputes, complaints, and conflicts, working closely with homeowners, partners (insurance companies, collaborators, etc.), and internal teams. This position requires strong interpersonal skills, negotiation ability, and a willingness to travel to project sites to meet directly with stakeholders.

Key Responsibilities

1) Resolve Escalated Issues

• Act as the primary escalation point for homeowner and client complaints.
• Investigate disputes, determine root causes, and implement corrective actions.
• Meet directly with homeowners to calm concerns, rebuild trust, and negotiate fair resolutions.
• Work with insurance companies and collaborators to maintain partner satisfaction and resolve conflicts before they escalate further.

2) Support Client & Partner Satisfaction

3) Team Alignment & Professionalism

Qualifications

What We Offer

About JJ&S Environmental Services

We are committed to providing the best abatement services in our industry. We are a young team growing rapidly. We will invest in your professional development by providing you with the support of our team, education, and training to grow as a manager and perform to the best of your abilities.

We are a Great Place To Work Certified Company , an achievement very few companies in the restoration industry have obtained.