Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Ault, Colorado. In this role, you will play a vital part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining accurate records. This is an excellent opportunity to utilize your communication skills and contribute to a positive customer experience.

Responsibilities :

• Respond promptly to customer inquiries and resolve complaints with professionalism and efficiency.
• Maintain detailed and accurate records of customer interactions and transactions in the company database.
• Develop a strong understanding of company products and services to provide accurate information and assistance.
• Identify customer needs and recommend tailored solutions to address their concerns.
• Collaborate with internal teams to resolve complex customer issues and ensure a seamless service experience.
• Strive to meet or exceed key performance indicators, including response times, resolution rates, and customer satisfaction.
• Handle inbound and outbound calls effectively while maintaining a high level of professionalism.
• Assist with processing orders and data entry to ensure accurate and timely service delivery.
• Utilize tools such as Microsoft Excel to manage and organize customer data.
• Perform general administrative tasks, including filing and document management, as needed.
• Proven experience in customer service or a related field.
• Proficiency in handling inbound and outbound calls with a customer-centric approach.
• Familiarity with order entry processes and data management systems.
• Strong working knowledge of Microsoft Excel and other office software.
• Excellent problem-solving skills and the ability to recommend appropriate solutions.
• Exceptional verbal and written communication skills.
• Ability to work collaboratively with team members across different departments.
• Strong organizational skills with attention to detail and accuracy.