Talent.com
Front Office - Front Desk Agent

Front Office - Front Desk Agent

MeritageresortNapa, CA, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

The Meritage Resort & Spa, Napa, California, United States of America

Job Description

Posted Thursday, June 12, 2025 at 7 : 00 AM

Position Summary :

Provides warm and welcoming experience for all guests and visitors. Handles all aspects

of guest registration / check-in and check out procedures. Provides special assistance and

information about the hotel, hotel amenities, and local area attractions. Resolves guest

concerns and provides professional service to gain high level of guest confidence and

satisfaction. Enters information into computer system, collects funds and runs necessary

reports. Seeks opportunities to maximize revenue.

Duties & Responsibilities

Primary Responsibilities / Essential Functions :

  • Welcomes guests by greeting them in an enthusiastic and professional manner,

answering questions and responding to requests. Provides information about hotel

and hotel amenities.

  • Registers hotel guest by obtaining or confirming room requirements, verifying preregistration,
  • assigning rooms, obtaining information and signatures. Issues door

    key cards. Establishes guest credit by verifying credit cards or obtaining cash.

    Seeks opportunities to maximize revenue.

  • Directs guest to hotel rooms by showing room locations on a hotel map. Calls
  • Bellperson.

  • Effectively deals with internal and external customers, some of who may require a
  • high level of patience, tact and diplomacy to defuse anger. Collects accurate

    information and resolves conflicts. Keeps immediate supervisor promptly and fully

    informed of any problems, potential safety issues, or unusual situations so prompt

    corrective action may be taken. Communicates with other departments to fulfill

    guest needs.

  • Maintains hotel records by entering required room and guest account data into
  • systems. Performs all guest accounting functions according to hotel procedure to

    ensure all guest and house accounts are completed and accurate. Collects hotel

    revenue by entering services and charges, computing bills and obtaining payments.

    Runs all necessary reports and balances paperwork.

  • Maintains accuracy of cash banks. Balances funds and provides change.
  • Resolves guest complaints within scope of authority; otherwise refers the matter to
  • management. Notifies supervisor and / or Security of all unusual events,

    circumstances, missing items, or alleged theft.

  • Notifies management of any problems resulting from guest complaints, intoxication
  • or disruptive behavior

  • Follows all safety policies and procedures. Reports potential safety issues to
  • manager whenever observed and takes immediate action to resolve in emergencysituations. OSHA laws require the use of Personal Protective Equipment (PPE)

    when performing work duties that have the potential of risk to your health or safety.

    Team members will be trained in the proper use and care of assigned PPE if

    applicable. The hotel provides the required PPE. Team member has responsibility

    to report defective, damaged or lost PPE or equipment that does not fit properly to

    their Manager. Maintains strict compliance with hotel's Hazardous Material

    (HAZMAT) program and familiarizes self with current MSDS.

  • Reporting to work as scheduled (on time and on regular basis) is an essential
  • function of the job.

    Other Responsibilities / Supportive Functions :

  • If working overnight shift may be required to prepare breakfast vouchers for arriving
  • guests and deliver folios (bills) to guest who will be checking out that morning. May

    be required to walk property (including parking areas) to identify suspicious activity

    and contact appropriate authority as needed.

  • May provide concierge assistance by providing information about services guests
  • may require, such as dining, recreation, entertainment, shopping, business, travel,

    and hotel amenities. May assist with related reservations.

  • Receives and responds to incoming telephone calls from the public and guests.
  • Receives and processes telephone and walk-in reservations accurately to ensure

    guest satisfaction.

  • Conveys messages and deliveries to guests by receiving and delivering messages,
  • mail, facsimiles, packages and guest supplies.

  • Improves job knowledge by attending training sessions as instructed.
  • Contributes to guest services and hotel success by welcoming related, different and
  • new requests. Helps others accomplish job results.

  • Remains aware of guest satisfaction scores and works toward increasing overall
  • guest satisfaction.

  • Notifies management of unsafe conditions, needed maintenance of any equipment
  • and any accidents.

    Note : This job description is not intended to be all-inclusive. Team Members may perform other related duties

    as required to meet the ongoing needs of the organization. Management reserves the right to add, modify,

    change or rescind work assignments and to make reasonable accommodations as needed.

    Qualifications (relevant experience, education and training) :

  • Guest service or customer service experience desired.
  • Must have excellent customer service / communication skills to work with guests of
  • various social, cultural, economic and educational backgrounds for the purpose of

    resolving problems / complaints and providing a high level of guest satisfaction.

  • Requires ability to perform basic math skills such as addition, subtraction,
  • multiplication and division.

  • Requires basic computer skills to enter data, read, and interpret information.
  • Requires attention to detail. Must be able to solve problems and remain calm and
  • alert if dealing with difficult guest, during busy activity periods or in an emergency

    situation.

  • Must be able to speak, read, write and understand English to understand
  • instructions, safety rules, and communicate with guests. Proficiency in another

    language a plus.

  • Able to work independently with minimal guidance and as part of a team.
  • May be required to posses a Food Handler's certificate if assigned to the night shift.
  • Due to the cyclical nature of the hospitality industry, team members may be
  • required to work varying schedules to reflect the business needs of the hotel. Work

    schedules will include working on holidays, weekends and alternate shifts.

  • Completes all required training as scheduled.
  • Must maintain a clean appearance and professional demeanor.
  • Special Skills & Abilities / Mental and Physical Demands :

    While performing the duties of the job the team member regularly stands for sustained

    periods of time or walks from one work area to another. While performing the duties of the

    job the team member frequently uses fingers to enter data into computer or operate office

    equipment. The team member occasionally grasps objects. The team member frequently

    reaches by extending hand(s) and arm(s) in any direction. The team member occasionally

    stoops and crouches. The team member regularly talks when communicating with guests.

    The team member regularly needs to hear voices while interacting with guests. Exerts up

    to 70 pounds of force occasionally when moving luggage. The team member is required to

    have close visual acuity to prepare and analyze data and figures and view a computer

    terminal. The team member is required to have visual acuity to determine the accuracy,

    neatness, and thoroughness of the work assigned and to make general observations of

    facilities.

    The team member is subject to inside environmental conditions. The noise level is

    moderate. The team member is subject to hazards which includes proximity to electrical

    current found in office related equipment. The team member is occasionally subject to

    atmospheric conditions such as perfumes, odors, or dusts.

    (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Therequirements listed above are representative of the knowledge, skills, and / or abilities required. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essential functions.

    The Meritage Resort & Spa, Napa, California, United States of America

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Front Desk Agent • Napa, CA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Guest Services Agent

    Guest Services Agent

    Stonebridge CompaniesWalnut Creek, CA, US
    serp_jobs.job_card.full_time
    The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.Essential Duties an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guest Service Agent

    Guest Service Agent

    Fairfield Napa Residence Inn by MarriottFairfield, CA, US
    serp_jobs.job_card.full_time
    Guest Service Agent / Front Desk Agent.Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring f...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Dental Front Office Receptionist (Bilingual)

    Dental Front Office Receptionist (Bilingual)

    Marin Community ClinicsSan Rafael, CA, US
    serp_jobs.job_card.full_time +1
    Dental Front Office Receptionist.Marin Community Clinics, founded in 1972, is a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral service...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Border Patrol Agent

    Border Patrol Agent

    U.S. Customs and Border ProtectionEsparto, CA, United States
    serp_jobs.job_card.full_time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.new
    Front Office Agent / Night Audit

    Front Office Agent / Night Audit

    Pacific Hotel Management, LLCEmeryville, CA, US
    serp_jobs.job_card.full_time
    The Front Office Agent / Night Audit is the first point of contact for hotel guests and is responsible for providing personalized service to guests upon arrival, during their stay and upon departure....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Part-Time Front Desk Agent

    Part-Time Front Desk Agent

    HiltonRohnert Park, CA, US
    serp_jobs.job_card.part_time
    Guest Services, Operations, and Front Office.A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliv...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Hospital Front Desk Associate

    Hospital Front Desk Associate

    TradeJobsWorkforce94706 Albany, CA, US
    serp_jobs.job_card.full_time
    Be part of our success story as a Hospital Front Desk Associate to follow safety procedures and company policies, work collaboratively across teams and departments, and coordinate tasks to ensure d...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guest Service Agent

    Guest Service Agent

    Walnut Creek Hilton Garden Inn by HiltonWalnut Creek, CA, US
    serp_jobs.job_card.part_time
    Guest Service Agent / Front Desk Agent -Part Time Hours- AM and PM Available.Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Front Desk Agent $500 Signing Bonus

    Front Desk Agent $500 Signing Bonus

    Four Seasons HotelsCalistoga, CA, US
    serp_jobs.job_card.full_time
    Four Seasons Resort and Residences Napa Valley is seeking candidates with previous front desk experience.The Front Desk Agent welcomes and registers hotel guests while following Benchmark Standards...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Hotel Front Desk Associate

    Hotel Front Desk Associate

    TradeJobsWorkforce94710 Berkeley, CA, US
    serp_jobs.job_card.full_time
    We’re seeking a motivated Hotel Front Desk Associate, where you will manage simple records and enter information accurately, provide friendly assistance to customers and team members, and follow sc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front Desk Associates, Berkeley

    Front Desk Associates, Berkeley

    EquinoxBerkeley, CA, US
    serp_jobs.job_card.full_time
    Front Desk Associates, Berkeley.Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maxi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Front Office Coordinator

    Front Office Coordinator

    Cosmetic Physician PartnersSanta Rosa, California, United States, 95409
    serp_jobs.job_card.full_time
    Cosmetic Physician Partners is a dynamic and fast-growing network of physician-led medical aesthetic clinics across the United States. We're on a mission to enhance the quality of life for both our ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Front Desk Agent

    Front Desk Agent

    Grand HotelEmeryville, CA, US
    serp_jobs.job_card.full_time
    Hilton Garden Inn San Francisco - Oakland Bay Bridge is a prestigious hotel located in Emeryville, California, offering exciting job opportunities for hospitality professionals seeking to be part o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.new
    Front Office - Agent

    Front Office - Agent

    Ensemble HospitalitySanta Rosa, CA, US
    serp_jobs.job_card.full_time
    Vinarosa Resort & Spa, 4350 Barnes Road, Santa Rosa, California, United States of America.Posted Tuesday, September 16, 2025 at 7 : 00 AM. Accommodates guests of hotel by performing the following ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Front Office Supervisor

    Front Office Supervisor

    Radiate HotelsPetaluma, CA, US
    serp_jobs.job_card.full_time
    Jefferson Street, Petaluma, CA, USA.Medical, Dental, Vision, Vacation hours, Sick hours, 401K, and Hotel Discounts.We are looking for a Supervisor to be part of a first-class Front Office Team that...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guest Service Agent

    Guest Service Agent

    Peachtree GroupPittsburg, CA, US
    serp_jobs.job_card.part_time
    The Guest Service Agent - Part Time is responsible for processing check-ins / outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendl...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.new
    Home2 Suites Petaluma - Front Desk Agent

    Home2 Suites Petaluma - Front Desk Agent

    Aimbridge HospitalityPetaluma, CA, US
    serp_jobs.job_card.full_time
    Home2 Suites Petaluma - Front Desk Agent.The Front Desk Agent is a key part of the guest experience, providing customer service and clear communication to create a seamless and welcoming stay.This ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Front Office Coordinator - Float, Specialty Hub (Cardiology / Endocrine / Vascular), Larkspur / Novato, Full-Time, Days

    Front Office Coordinator - Float, Specialty Hub (Cardiology / Endocrine / Vascular), Larkspur / Novato, Full-Time, Days

    MarinHealthLarkspur, CA, US
    serp_jobs.job_card.full_time
    Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay.With a wo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days