The Meritage Resort & Spa, Napa, California, United States of America
Job Description
Posted Thursday, June 12, 2025 at 7 : 00 AM
Position Summary :
Provides warm and welcoming experience for all guests and visitors. Handles all aspects
of guest registration / check-in and check out procedures. Provides special assistance and
information about the hotel, hotel amenities, and local area attractions. Resolves guest
concerns and provides professional service to gain high level of guest confidence and
satisfaction. Enters information into computer system, collects funds and runs necessary
reports. Seeks opportunities to maximize revenue.
Duties & Responsibilities
Primary Responsibilities / Essential Functions :
answering questions and responding to requests. Provides information about hotel
and hotel amenities.
assigning rooms, obtaining information and signatures. Issues door
key cards. Establishes guest credit by verifying credit cards or obtaining cash.
Seeks opportunities to maximize revenue.
Bellperson.
high level of patience, tact and diplomacy to defuse anger. Collects accurate
information and resolves conflicts. Keeps immediate supervisor promptly and fully
informed of any problems, potential safety issues, or unusual situations so prompt
corrective action may be taken. Communicates with other departments to fulfill
guest needs.
systems. Performs all guest accounting functions according to hotel procedure to
ensure all guest and house accounts are completed and accurate. Collects hotel
revenue by entering services and charges, computing bills and obtaining payments.
Runs all necessary reports and balances paperwork.
management. Notifies supervisor and / or Security of all unusual events,
circumstances, missing items, or alleged theft.
or disruptive behavior
manager whenever observed and takes immediate action to resolve in emergencysituations. OSHA laws require the use of Personal Protective Equipment (PPE)
when performing work duties that have the potential of risk to your health or safety.
Team members will be trained in the proper use and care of assigned PPE if
applicable. The hotel provides the required PPE. Team member has responsibility
to report defective, damaged or lost PPE or equipment that does not fit properly to
their Manager. Maintains strict compliance with hotel's Hazardous Material
(HAZMAT) program and familiarizes self with current MSDS.
function of the job.
Other Responsibilities / Supportive Functions :
guests and deliver folios (bills) to guest who will be checking out that morning. May
be required to walk property (including parking areas) to identify suspicious activity
and contact appropriate authority as needed.
may require, such as dining, recreation, entertainment, shopping, business, travel,
and hotel amenities. May assist with related reservations.
Receives and processes telephone and walk-in reservations accurately to ensure
guest satisfaction.
mail, facsimiles, packages and guest supplies.
new requests. Helps others accomplish job results.
guest satisfaction.
and any accidents.
Note : This job description is not intended to be all-inclusive. Team Members may perform other related duties
as required to meet the ongoing needs of the organization. Management reserves the right to add, modify,
change or rescind work assignments and to make reasonable accommodations as needed.
Qualifications (relevant experience, education and training) :
various social, cultural, economic and educational backgrounds for the purpose of
resolving problems / complaints and providing a high level of guest satisfaction.
multiplication and division.
alert if dealing with difficult guest, during busy activity periods or in an emergency
situation.
instructions, safety rules, and communicate with guests. Proficiency in another
language a plus.
required to work varying schedules to reflect the business needs of the hotel. Work
schedules will include working on holidays, weekends and alternate shifts.
Special Skills & Abilities / Mental and Physical Demands :
While performing the duties of the job the team member regularly stands for sustained
periods of time or walks from one work area to another. While performing the duties of the
job the team member frequently uses fingers to enter data into computer or operate office
equipment. The team member occasionally grasps objects. The team member frequently
reaches by extending hand(s) and arm(s) in any direction. The team member occasionally
stoops and crouches. The team member regularly talks when communicating with guests.
The team member regularly needs to hear voices while interacting with guests. Exerts up
to 70 pounds of force occasionally when moving luggage. The team member is required to
have close visual acuity to prepare and analyze data and figures and view a computer
terminal. The team member is required to have visual acuity to determine the accuracy,
neatness, and thoroughness of the work assigned and to make general observations of
facilities.
The team member is subject to inside environmental conditions. The noise level is
moderate. The team member is subject to hazards which includes proximity to electrical
current found in office related equipment. The team member is occasionally subject to
atmospheric conditions such as perfumes, odors, or dusts.
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Therequirements listed above are representative of the knowledge, skills, and / or abilities required. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essential functions.
The Meritage Resort & Spa, Napa, California, United States of America
J-18808-Ljbffr
Front Desk Agent • Napa, CA, US