Assistant General Manager

As the Operations and Hospitality Manager, you will play a key role in ensuring the seamless operation of our restaurant, including staff management, customer service excellence, and operational efficiency. Your responsibilities will include :

1. Strategic Oversight : Establishing and maintaining high standards for restaurant operations, including service protocols, staffing models, and customer experience benchmarks.

2. Staff Training and Development : Designing and delivering comprehensive training programs to ensure all team members align with our brand values and service standards.

3. Menu and Service Innovation : Collaborating with our culinary team to introduce innovative menu concepts and improve the dining experience.

4. Operational Management : Overseeing inventory, vendor relationships, and cost controls to ensure operational profitability.

5. Advisory Role : Providing consultation to enhance customer service strategies, optimize workflows, and develop a culture of excellence.

The initial job duties the Employee will be expected to perform will be the following :

a. -Supervise operation.

• Manage and supervise store staff, including hiring, training, scheduling, and performance evaluations.
• Create and implement effective sales strategies to drive revenue growth
• Monitor inventory levels and ensure stock availability
• Maintain a clean and organized store environment
• Provide exceptional customer service and resolve any customer complaints or issues
• Conduct regular meetings with staff to communicate goals, expectations, and updates
• Develop and implement marketing initiatives to increase store traffic and sales - Analyze sales data and trends to identify areas for improvement
• Ensure compliance with company policies and procedures.