Bilingual Customer Service Representative

A company is looking for a Bilingual Customer Service Representative (Spanish).

Key Responsibilities

Accept calls in a professional and courteous manner

Determine the nature of calls and provide accurate information and assistance upon first contact

Acquire knowledge of claims systems and meet quality performance standards

Required Qualifications

High School Diploma or GED

Fluent in Spanish, both written and verbal

2 years of customer service experience in a call center

Healthcare industry experience or medical background is preferred