Retail Store Specialist - (Customer Service / Merchandising) - Part Time

Retail Store Specialist

The Store Specialist role at Ocean State Job Lot plays a key role in creating a positive and engaging customer experience. This role handles customer service, processes complex point-of-sale transactions, and ensures the smooth operation and merchandising of assigned areas all while adhering to Company policies and merchandising guidelines. The role also provides oversight of assigned associates and activities.

Key responsibilities include :

• Building lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assisting customers with inquiries, locating items, completing purchases, handling transactions accurately, and performing advanced point-of-sale functions.
• Promoting Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintaining visually appealing displays, restocking assigned areas, and merchandising new items according to Company guidelines.
• Training and coordinating assigned associates, managing breaks according to policy and regulations.
• Communicating issues and improvement opportunities to store leadership.
• Maintaining a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handling daily damages and returns according to established procedures.

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Building your future & beyond :