Talent.com
Distributor Experience Analyst
Distributor Experience AnalystAvanos Medical • Alpharetta, GA, US
Distributor Experience Analyst

Distributor Experience Analyst

Avanos Medical • Alpharetta, GA, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

\n

Requisition ID :  6734

\n

\n

Job Title :  Distributor Experience Analyst

\n

\n

Job Country :  United States (US)

\n

\n

Here at Avanos Medical, we passionately believe in three things :

\n \n

  • Making a difference in our products, services and offers, never ceasing to fight for groundbreaking solutions in everything we do;

\n

  • Making a difference in how we work and collaborate, constantly nurturing our nimble culture of innovation;
  • \n

  • Having an impact on the healthcare challenges we all face, and the lives of people and communities around the world.
  • \n \n

    \n

    At Avanos you will find an environment that strives to be independent and different, one that supports and inspires you to excel and to help change what medical devices can deliver, now and in the future.

    \n

    \n

    Avanos is a medical device company focused on delivering clinically superior breakthrough solutions that will help patients get back to the things that matter. We are committed to creating the next generation of innovative healthcare solutions which will address our most important healthcare needs, such as reducing the use of opioids while helping patients move from surgery to recovery. Headquartered in Alpharetta, Georgia, we develop, manufacture and market recognized brands in more than 90 countries. Avanos Medical is traded on the New York Stock Exchange under the ticker symbol AVNS. For more information, visit www.avanos.com.

    \n

    \n

    Essential Duties and Responsibilities :

    \n

    \n

    This position reports to the Global Distributor Accounts Leader and is responsible for ensuring the satisfaction and successful deployment of orders to Avanos key distributors and accounts.  The incumbent will provide tactical support to assigned customers ensuring the efficient processing of orders, discrepancies, and concerns.  The ideal candidate will be their customer’s first point of contact for general information, backorder management, and availability requests, enforcing Avanos procedures, best practices, and standards.  Individuals in this role are required to have proven exceptional communication (written and verbal) and leadership skills.

    \n

    \n

    Key Responsibilities :

    \n \n

  • Act as a focal point for all distributor / key account inquiries / issues relating to order, price, credit, logistics, customs, damage, shipping, or related items. Work with necessary Avanos teams to resolve issues.
  • \n

  • Ownership for Order Management of key accounts / distributors, including but not limited to EDI troubleshooting, Overages, Shortages, and Damages (OS&D), logistics and back-office concerns, etc.
  • \n

  • Responsible for identifying, processing, and communicating Team Metrics, analyzing key account data, suggesting, and implementing improvement.
  • \n

  • Communicate consistently with superiors, peers, and others who have a need to know.  Information should be communicated professionally, in a clear, concise, and timely manner.
  • \n

  • Management and maintenance of Customer Facing related processes, systems, and reporting, including but not limited to Customer Portal and EDI.
  • \n

  • Process returns and order handling adjustments
  • \n

  • Works cross-functionally with other teams and departments to gather insights which will improve customer experience and transactional effectiveness.
  • \n

  • Identify and implement plans, in conjunction with internal Avanos business partners to facilitate shipments that best meets customer requirements.
  • \n

  • Ensure all required documentation is provided to the customer and maintain customer records.
  • \n

  • Utilizing project management skills to effectively develop implementation plans and accurate project timelines to ensure business objectives are met.
  • \n

  • Drive Continuous Improvement culture within Customer Service.
  • \n \n

    \n

    Your qualifications

    \n

    \n

    Required : \n \n

  • 3+ years of experience in a Logistics or Customer Service function
  • \n

  • Ability to exercise independent judgment and decision making
  • \n

  • Strong analytical skills.
  • \n

  • Good human relations
  • \n

  • Strong written and verbal communication skills
  • \n

  • Able to build sustainable relationships (internal and external)
  • \n

  • Experience in SAP systems and processes
  • \n

  • Experience in SFDC systems and processes
  • \n \n

    \n

    Preferred : \n \n

  • 3+ years’ experience in SAP systems and processes
  • \n

  • 3+ years’ experience in SFDC systems and processes
  • \n

  • Demonstrable proficiency in Microsoft Excel.
  • \n \n

    \n

    The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

    \n

    \n

    Salary Range : \n

    The anticipated average base pay range for this position is $60,000.00 - $68,000.00. In addition, this role is eligible for an attractive benefits package.

    \n

    \n

    Avanos Medical is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. If you are a current employee of Avanos, please apply here

    \n

    \n

    Join us at Avanos

    Join us and you can make a difference in our products, solutions and our culture. Most of all, you can make a difference in the lives, people, and communities around the world.

    \n

    \n

    Make your career count

    Our commitment to improving the health and wellbeing of others begins with our employees – through a comprehensive and competitive range of benefits. We provide more than just a salary – our Total Rewards package encompasses everything you receive as an employee; your pay, health care benefits, retirement plans and work / life benefits.

    \n

    \n

    Avanos offers a generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting.

    \n

    \n

    Avanos also offers the following :

    \n

    benefits on day 1

    \n

    free onsite gym

    \n

    onsite cafeteria

    \n

    HQ region voted 'best place to live' by USA Today

    \n

    uncapped sales commissions

    \n

    serp_jobs.job_alerts.create_a_job

    Experience Analyst • Alpharetta, GA, US

    Job_description.internal_linking.related_jobs
    Customer Delivery Driver

    Customer Delivery Driver

    Carvana • Union City, GA, US
    serp_jobs.job_card.full_time
    We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.Whether it...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Product Principal Manager (Enterprise Delivery Experience)

    Product Principal Manager (Enterprise Delivery Experience)

    Home Depot • Atlanta, GA, US
    serp_jobs.job_card.full_time
    With a career at The Home Depot, you can be yourself and also be part of something bigger.Product Principal focuses on connecting strategies and defining scope across multiple product teams and or ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    CDL-A Drivers : Earn Up To $1500+ / Wk (paid hrly or cpm)! 100% No Touch Alpharetta, GA

    CDL-A Drivers : Earn Up To $1500+ / Wk (paid hrly or cpm)! 100% No Touch Alpharetta, GA

    Alabama Motor Express • Holly Springs, GA, USA
    serp_jobs.job_card.full_time
    Take Advantage of Our Freight Network & Decked Out Trucks To Log Big Miles and Earn Big Paychecks! .AMX Network Driver Benefits Include : . Pay Based on Hourly Rate or CPM .AMX is Committed to Getting...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Logistics Analyst

    Logistics Analyst

    Home Depot • Atlanta, GA, US
    serp_jobs.job_card.full_time
    With a career at The Home Depot, you can be yourself and also be part of something bigger.A Logistics Analyst uses analytical methods and a variety of tools to understand, predict, and / or control L...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Sr Logistics Analyst

    Sr Logistics Analyst

    Home Depot (Management) • Atlanta, GA, US
    serp_jobs.job_card.full_time
    With a career at The Home Depot, you can be yourself and also be part of something bigger.Analyst uses analytical methods and a variety of tools to understand, predict, improve and / or control logis...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    CDL-A Flatbed Drivers : Earn $1700-$1800+ / Wk incl. Tarp Pay. Deluxe Equip! Alpharetta, GA

    CDL-A Flatbed Drivers : Earn $1700-$1800+ / Wk incl. Tarp Pay. Deluxe Equip! Alpharetta, GA

    Alabama Motor Express • Holly Springs, GA, USA
    serp_jobs.job_card.full_time
    Our Flatbed Freight Volumes are BOOMING! If You Want Lots of Miles and to Earn BIG Weekly Paychecks, Contact Us Today!.No Flatbed Experience Necessary. Flatbed Driver Benefits Include : .Top Drivers A...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Sr. Logistics Analyst - Final Mile Sourcing & Carrier Relations

    Sr. Logistics Analyst - Final Mile Sourcing & Carrier Relations

    Home Depot • Atlanta, GA, US
    serp_jobs.job_card.full_time
    With a career at The Home Depot, you can be yourself and also be part of something bigger.Analyst uses analytical methods and a variety of tools to understand, predict, improve and / or control logis...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Analyst, Category Experience- Enterprise Content

    Senior Analyst, Category Experience- Enterprise Content

    Home Depot • Atlanta, GA, US
    serp_jobs.job_card.full_time
    Senior Analyst, Category Experience Enterprise Content.With a career at The Home Depot, you can be yourself and also be part of something bigger. The Senior Analyst, Category Experience Enterprise...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Sales Strategy Analyst 2 (US Specialty Sales)

    Sales Strategy Analyst 2 (US Specialty Sales)

    Intuitive Surgical • Peachtree Corners, GA, US
    serp_jobs.job_card.full_time
    At Intuitive, we are united behind our mission : we believe that minimally invasive care is life-enhancing care.Through ingenuity and intelligent technology, we expand the potential of physicians to...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    SR LOGISTICS ANALYST

    SR LOGISTICS ANALYST

    Home Depot • Atlanta, GA, US
    serp_jobs.job_card.full_time
    With a career at The Home Depot, you can be yourself and also be part of something bigger.Analyst uses analytical methods and a variety of tools to understand, predict, improve and / or control Logis...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Logistics Analyst

    Senior Logistics Analyst

    Home Depot • Atlanta, GA, US
    serp_jobs.job_card.full_time
    With a career at The Home Depot, you can be yourself and also be part of something bigger.Analyst uses analytical methods and a variety of tools to understand, predict, improve and / or control Logis...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Sr. Logistics Analyst

    Sr. Logistics Analyst

    Home Depot • Atlanta, GA, US
    serp_jobs.job_card.full_time
    With a career at The Home Depot, you can be yourself and also be part of something bigger.Analyst uses analytical methods and a variety of tools to understand, predict, improve and / or control Logis...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    CDL-A Flatbed Drivers : Earn $1700-$1800+ / Wk incl. Tarp Pay. Deluxe Equip! Maretta, GA

    CDL-A Flatbed Drivers : Earn $1700-$1800+ / Wk incl. Tarp Pay. Deluxe Equip! Maretta, GA

    Alabama Motor Express • Fairburn, GA, USA
    serp_jobs.job_card.full_time
    Our Flatbed Freight Volumes are BOOMING! If You Want Lots of Miles and to Earn BIG Weekly Paychecks, Contact Us Today!.No Flatbed Experience Necessary. Flatbed Driver Benefits Include : .Top Drivers A...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    CDL-A Drivers : Earn Up To $1500+ / Wk (paid hrly or cpm)! 100% No Touch Atlanta, GA

    CDL-A Drivers : Earn Up To $1500+ / Wk (paid hrly or cpm)! 100% No Touch Atlanta, GA

    Alabama Motor Express • Holly Springs, GA, USA
    serp_jobs.job_card.full_time
    Take Advantage of Our Freight Network & Decked Out Trucks To Log Big Miles and Earn Big Paychecks! .AMX Network Driver Benefits Include : . Pay Based on Hourly Rate or CPM .AMX is Committed to Getting...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Analyst, Inventory Planning

    Analyst, Inventory Planning

    Home Depot • Atlanta, GA, US
    serp_jobs.job_card.full_time
    Inventory, Planning And Replenishment Analyst (IPR).With a career at The Home Depot, you can be yourself and also be part of something bigger. The Inventory, Planning and Replenishment Analyst (IPR)...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Sr Logistics Analyst

    Sr Logistics Analyst

    Home Depot • Atlanta, GA, US
    serp_jobs.job_card.full_time
    With a career at The Home Depot, you can be yourself and also be part of something bigger.Analyst uses analytical methods and a variety of tools to understand, predict, improve and / or control logis...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    CDL-A Flatbed Drivers : Earn $1700-$1800+ / Wk incl. Tarp Pay. Deluxe Equip! Atlanta, GA

    CDL-A Flatbed Drivers : Earn $1700-$1800+ / Wk incl. Tarp Pay. Deluxe Equip! Atlanta, GA

    Alabama Motor Express • Douglasville, GA, USA
    serp_jobs.job_card.full_time
    Our Flatbed Freight Volumes are BOOMING! If You Want Lots of Miles and to Earn BIG Weekly Paychecks, Contact Us Today!.No Flatbed Experience Necessary. Flatbed Driver Benefits Include : .Top Drivers A...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    CDL-A Drivers : Earn Up To $1500+ / Wk (paid hrly or cpm)! 100% No Touch Maretta, GA

    CDL-A Drivers : Earn Up To $1500+ / Wk (paid hrly or cpm)! 100% No Touch Maretta, GA

    Alabama Motor Express • Holly Springs, GA, USA
    serp_jobs.job_card.full_time
    Take Advantage of Our Freight Network & Decked Out Trucks To Log Big Miles and Earn Big Paychecks! .AMX Network Driver Benefits Include : . Pay Based on Hourly Rate or CPM .AMX is Committed to Getting...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted