Technical Support Specialist

Harris Computer • Virginia, MN, US

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Overview

COATS is looking for a Technical Support Specialist to join our innovative Support Team. We are looking for someone passionate about providing exceptional customer service and software support. If you're excited about solving real-world problems and being part of a collaborative team — we would love to hear from you!

What Your Impact Will Be

Troubleshoot and resolve software issues reported by clients. Escalate tickets to higher level of support, as needed.
Log and document all support requests in ConnectWise.
Learn, understand, implement, and train on a variety of software applications. Learn new technologies and tools to enhance your skills and contribute to the team's success.
Assist in technical writing and proof reading of COATS' documentation.
Promptly report system errors or bugs
Participate in testing new releases of the COATS' system and aid in the development and improvement process.
Your ability to remain calm, attentive, and solution-focused is key to ensuring a smooth customer experience.
Additional duties as deemed required, including supporting other departments (R&D, sales, professional services) as it relates to customer questions and training.

What We're Looking For

Solid understanding of payroll, accounts receivable, accounts payable, and general ledger

2+ years customer service experience in a technical environment desired

Demonstrated track record of working effectively within a collaborative and cohesive, team-based environment

Excellent verbal and written communication skills

Outstanding customer service and organizational skills

Exceptional analytical, troubleshooting and problem-solving skills

Positive, results oriented mindset

Working knowledge and experience with MS Teams

Working knowledge and experience with MS Office Suite

A passion for learning and growing

What Would Make You Stand Out

Being versatile

Passion for AI

Familiarity with ticketing system

Certifications in relevant technical areas.

What We Offer

Comprehensive medical, dental, and vision coverage

A competitive compensation package

Tons of opportunities for career growth

Generous vacation (we want you to use it!)

A culture that values community involvement and giving back

This remote role welcomes candidates located in Canada and the US.

About Us

COATS is a resource and partner for staffing firms. We provide staffing and recruitment software for industrial, clerical, technical, professional, medical, financial, legal, hospitality and other industry specialties since 1995. COATS works seamlessly with other software programs, including MS Outlook, Word, Excel, and Crystal Reports. We provides a wide range of additional services to our clients, including installation, training, upgrades and advanced tech support, all designed to make COATS an even more user-friendly and client-centered staffing software solution.

Our list of happy staffing customers continues to grow with 3,500+ Software Installations to date!

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Technical Support Specialist • Virginia, MN, US