Retail Customer Experience Coor

Join to apply for the Retail Customer Experience Coor role at The TJX Companies, Inc.

1 month ago Be among the first 25 applicants

Join to apply for the Retail Customer Experience Coor role at The TJX Companies, Inc.

Get AI-powered advice on this job and more exclusive features.

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world's leading off-price retailer.

Job Description

Opportunity : Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We're Looking For : You.

Benefits include : Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for : 401(k) match; medical / dental / vision; HSA; health care FSA; life insurance; short / long term disability; paid parental leave; paid holidays / vacation / sick; auto / home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address

9106 Shops Way

Location :

USA TJ Maxx Store 0776 Northborough MA

This position has a starting pay range of $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Part-time

Job function

Job function

Sales and Business Development

Industries

Retail

Referrals increase your chances of interviewing at The TJX Companies, Inc. by 2x

Get notified about new Retail Specialist jobs in Northborough, MA

Cannabis Dispensary Retail Associate (Budtender)

Retail Part-Time Sales Lead, Fabletics (Burlington Mall - Burlington, MA)

Massachusetts, United States $70,000.00-$75,000.00 2 weeks ago

Newton, MA $78,120.00-$131,160.00 4 weeks ago

Chestnut Hill, MA $23.00-$27.00 19 hours ago

Merchandiser Retail Coverage - Walmart - PRIMARY

Retail Sales Specialist - $18.00 per hour, plus commission and incentives!

Retail Sales & Execution Specialist - Boston, MA

Part-Time Custom Framer - No Prior Experience Needed

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr