Risk Operations Program Manager (San Francisco)

Risk Operations Program Manager

At Parafin, we're on a mission to grow small businesses.

Small businesses are the backbone of our economy, but traditional banks often don't have their backs. We build tech that makes it simple for small businesses to access the financial tools they need through the platforms they already sell on.

We partner with companies like DoorDash, Amazon, Worldpay, and Mindbody to offer fast and flexible funding, spend management, and savings tools to their small business users via a simple integration. Parafin takes on all the complexity of capital markets, underwriting, servicing, compliance, and customer service for our partners.

We're a tight-knit team of innovators hailing from Stripe, Square, Plaid, Coinbase, Robinhood, CERN, and more all united by a passion for building tools that help small businesses succeed. Parafin is backed by prominent venture capitalists including GIC, Notable Capital, Redpoint Ventures, Ribbit Capital, and Thrive Capital. Parafin is a Series C company, and we have raised more than $194M in equity and $340M in debt facilities.

Join us in creating a future where every small business has the financial tools they need.

About the Position

As Risk Operations Program Manager, you'll work across our Risk Operations team to implement controls, programs, and processes that protect Parafin and its customers from fraudulent activity. Projects can vary and range from working on Parafin's fraud prevention efforts, KYC optimization, preparing Parafin's operations team for new products and new platforms, and collaborating with product to ensure new features and products launch with scalability of operations in mind.

You'll collaborate with data scientists, engineers, partner platforms, product managers and more, and will influence product and engineering roadmaps.

What you'll be doing

• Create best-in-class user experiences for customers impacted by risk decisions, in addition to up-leveling our operations tooling, capabilities, and procedures
• Partner closely with data science, engineering, product, legal and compliance, and operations at Parafin to scale Parafin's fraud prevention program, and own the roadmap for Risk and Fraud for each product
• Engage with Banking / financial partners and vendors where necessary on our fraud and operational program
• Balance fraud / loss prevention with customer experience
• Develop and monitor key metrics around fraud losses, customer experience, and operational efficiency
• Collaborate with broader Risk and Ops teams, Legal and Compliance, and Engineering to leverage and advance risk systems and infrastructure
• Drive continuous improvement by learning from internal and external risk events.

What we're searching for

We Prefer If You Have

What We Offer

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us.