Customer Service Representative Windom MN

Customer Service Representative (CSR)

Krick Insurance Agency is looking for a friendly, energetic, and detail-oriented Customer Service Representative (CSR). The CSR has one of the most important jobs in an insurance agency as the first point of contact for the customer. As an insurance CSR, you will spend a lot of time on the phone helping people. You will interact with customers to provide and gather accurate information in response to inquiries about products and services. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

The successful candidate will possess a vibrant personality, excellent communication skills, great motivation and capacity to understand concepts and drive to succeed in a team environment.

Duties Include :

• Completing change requests for current clients
• Issuing certificates of insurance, ID cards and other documents as requested by clients
• Responding to client phone calls and emails in a timely manner
• Analyze customer's complaints and recommend solutions
• Understand the company's insurance policies and products and be able to tell whether a policy covers a type of loss or not.
• Make payments to - and keep accurate records of payments to - customers' policies
• Send newsletters, emails, and other forms of correspondences to customers
• Assist in soliciting sales of new products and policies
• Offer information about price quotes to prospective customers

Requirements :

Job Type : part and / or full time

Pay : $16.00 - $18.00 per hour