Patient Access Services Manager

Patient Access Services Manager

Pascagoula Hospital | Full-Time | Days | 2809 Denny Ave Pascagoula, Mississippi, 39581 United States

Position Overview

The Patient Access Services (PAS) Manager provides superior service excellence to all who access Singing River Health System. The PAS Manager provides operational oversight and strategic direction to all areas related to Patient Access Services departmental functions. He / She assumes responsibilities such as managing staff to ensure efficient utilization of time, monitoring productivity levels, training of team members to improve performance, and special projects as assigned. In addition, the PAS Manager is a member of the Patient Access Services team who oversees established department policies that will allow team members to completely and accurately : schedule appointments, pre-register patients, verify insurance eligibility and benefits, validate pre-certification or referral status, and communicate and collect patient responsibility amounts for services provided throughout SRHS. The PAS Manager provides effective leadership, direction and oversight to department personnel. Expectation is for all performed duties to be in accordance with Singing River Health System procedures and policies, accreditation organization, and governing guidance and publications for health care employees.

Education : Bachelor's degree business or healthcare administration preferred

License : N / A

Certification : Must hold at least one of the following certifications at (or within the first year of) job start (must complete required continuing education to recertify every two years) :

Certified Health Access Manager (CHAM)

Certified Healthcare Access Associate (CHAA)

Healthcare Financial Management Association -Certified Revenue Cycle Representative (CRCR)

In addition to the above, one or more of the following certifications are preferred :

American Association of Healthcare Administrative Management (AAHAM)

Certified Revenue Cycle Specialist (CRCS)

Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training.

Experience : A minimum of four (4) years healthcare experience in Patient Access Services (registration, pre-registration, or insurance verification, etc.) or equivalent office / customer service experience required. Recent supervisory or leadership experience required. Experience using EPIC preferred.

Reports To : Director, Patient Access Services

Supervises : None

Physical Demands : Work is moderately active : involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area.

Work involves using repetitive motions : substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard.

Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms / printed material that are closer to compare data at close vision.

Must be able to work schedules assigned with the understanding that changes may occur according to the needs of the hospital for off days, shifts or weekends.

Mental Demands : Must demonstrate keen mental faculties / assessment and decision making abilities. Must demonstrate superior communication / speaking / enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines. Attention to detail and the ability to multi-task in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations

Special Demands : Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.