Job Description
Job Description
Title : Director of Operations & Security
Location : TBD
Salary Range : $85,000 - $95,000 per year
FLSA Classification : Full-time (35 hours), Exempt
Role Summary : The Operations and Security Director works in cooperation and in conjunction with the Site Director and the Director of Social Services. The position ensures the overall operational, safety, and maintenance of the facility. In addition, must cross train the Operations and Security Teams to understand job functions within their designated units.
Primary Job Responsibilities / Duties :
The Operations and Security Director is responsible for, but not limited to :
Provide the operational supervision of other Directors
Provide supervision of facility staff, other assigned programs staff, and oversee external vendorsCooperate with Site Director to ensure goals are met according to contractual obligationsCooperate with senior management for initial / renewal programmatic reports and / or proposalsCoordinate inventory procurement, control and expenditures proceduresCoordinate and ensure the implementation of all Occupational Safety and Health Administration (OSHA), DHS, OTDA regulations and guidelines, including Universal Precautions Policies and ProceduresIdentify and ensure adequate and appropriate resources are assigned to program / projects to ensure the program / project design is controlled, and goals are achievedProvide 24 / 7 crisis intervention regarding all aspects of operations-related systemsDevelop operations goals and objectives, and procedures, and implementing changes to existing standards and proceduresDesign preventative / scheduled operations activitiesManage the collection, presentation, and reporting of operations dataMaintaining, revising, and updating operations logs, records, and formsManaging the facilities inventory and material and supply needs, and overseeing the purchasing processPreparing and negotiating service contracts and lease provisionsInterfacing with labor entities to ensure positive labor relationsSoliciting bids for all operations-related work by vendorsOverseeing the internal and external operations-related systems, tests, and inspectionsPerforming monthly walk-through to inspect operations at all facilities, including all major building systemsEnsuring the proper management of the internal work order and ticketing systemsEnsuring regulatory compliance and that all required licenses and certificates from the Fire Department, Buildings Department, Department of Health, and all other pertinent city and state agencies are current and validSecuring licenses needed to operate the facilities legally and safely, and ensuring that all operations staff members maintains their licenses and certificationsCoordinating and certifying the implementation of all city, state, and federal building codes and industry standards, including Occupational Safety and Health Administration (OSHA) and Universal Precautions Policies and ProceduresRecruiting, supervising, monitoring, and evaluating directors, managers, and supervisors to ensure they successfully perform routine daily, weekly, and periodic tasksEstablishing and implementing schedules and work assignments for directors, managers, and supervisorsTraining and coaching directors, managers, and supervisors in supervision, task management, resource management, planning, etc.Supervising other operations staff members when neededMaintaining awareness of new trends and developments in the fields of safety, residential management, maintenance, food service, and housekeeping, and incorporating new developments into the facilities as appropriateConducting, attending, and participating in facility and professional group meetings in order to maintain and improve professional competenceMaintaining ongoing communication with social services concerning operational issuesWorking diplomatically to solve problems in the facilitiesMaintaining professional appearance and behaviorProducing, weekly, monthly, quarterly, and annual progress reportsAddress community groups, residents and staff members to explain available servicesAttend staff meetings, serve on committees as required and is culturally and linguistically competentAttend professional meetings, educational conferences, and in-service trainings in order to maintain and improve professional competenceAttending meetings of community groups, and government agencies to explain available services and facilities operationsSecurity :Developing departmental goals and objectives, and policies and procedures, and implementing changes to existing standards, policies, and procedures
Provides direct supervision of security personnelManaging the collection, presentation, and reporting of data regarding all activities related to safety and / or infractionsResponsible for reporting incidents, infractions, etcResponsible for all record keeping such as, updated logs and accurate record of all safety, security infractions, incidents, etcCoordinate security plans with senior management, attends to visitors, residents, and the community in generalCalls to Police and / or fire department in cases of emergency, such as fire or presence of unauthorized personsCoordinates schedule of personnel to ensure appropriate coverageProvide and assist with coverage as required to ensure overall safety & security of staff, residents, and visitorsResponds to staff requests for assistanceAttend professional meetings, educational conferences, and in-service trainings in order to maintain and improve professional competenceProvide coverage for other areas as directed / neededPhysical Requirements :
Prolonged periods of sitting at a desk and working on a computer.Ability to sit for extended periods and perform repetitive tasks.Must be able to lift and carry up to 20 pounds.Must be able to travel to multiple NYC sites as needed.Work Environment / Schedule Requirements :
Office setting with regular exposure to computer screens and moderate noise levels.May be required to work shifts, including evenings or night tours and / or Saturdays, Sundays and holidays with holiday pay differential.This is a full-time, exempt position. While standard business hours are Monday through Friday, 9 : 00 AM to 5 : 00 PM, exempt employees are expected to work the hours necessary to effectively fulfill the responsibilities of the position, based on organizational needs, deadlines, or events.Transitional Housing Program staff are required to continue their shift until relieved by another staff member or authorized to leave by a supervisor.Qualifications :
5-7 years facilities management experience, preferably in a residential facilityBaccalaureate degree preferred in facilities management, business administration, or related fieldNYS Security LicenseFire Safety CertificationOccupational Safety and Health Administration (OSHA) Certification preferredNY Valid Driver License, if authorized to drive agency vehicleKnowledge of operating related equipment, tools, and materials used in the facilityKnowledge of city, state, and federal building codes and industry standardProficiency in software applications, including word processing, spreadsheets, and databasesCommitment to the mission of the NAICA, Inc.Proven ability to work collaboratively well with diverse groupsProven ability to handle multiple tasks effectively under pressureStrong organizational skills, detail-oriented, and efficientMaturity, integrity, and sound judgmentMust be able to read, speak, write, and understand English for administrative purposes.Must pass drug screening to be appointed.This position may be subject to a series of investigations before and after appointment.Equal Employment Opportunity :
NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.
Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and / or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject “Reasonable Accommodation Request.”
NAICA Offers a competitive benefits package that includes :
Comprehensive Health, Dental and Vision Benefits for full-time employees403(b) Retirement Savings PlansLoan Forgiveness Programs for eligible employeesPaid Holidays and VacationPaid Time-offVol Life Insurance and AD&DTerm Life and AD&D insuranceLong Term DisabilityEmployee Assistance Program support (EAP)Commuter Benefits ProgramAflac : Short-Term Disability, CA, Accident and HospitalEmployee Discount ProgramFalse Statements :
Misrepresentation of your experience, skills, or education, or submission of false / fraudulent information or documentation during the application process may result in the rejection of your application or termination of your employment.
At-Will Employment Disclaimer :
While we sincerely hope to form a long and mutually beneficial relationship, please note that NAICA is an at-will employer. Under these terms, employment is subject to termination at any time, without notice and with or without cause, at the discretion of the organization.