Alarm Operator- 1st Shift

Job Description

Job Description

Salary : $20- $21 / hr

#ADS25

Job Summary :

This is a great opportunity for anyone looking to continue or begin their career in the criminal justice, security, or life safety field. We are looking for candidates who are detail-oriented, motivated, have great customer service skills, and are passionate about helping others. The Central Station Operator monitors and responds to alarm signals with urgency and accuracy, verifies authorized users, notifies authorities or key holders, and ensures system functionality through regular testing and maintenance. Responsibilities include coordinating with service teams, managing logs, dispatching technicians, and tracking out-of-service systems. Operators also conduct scheduled tests, provide customer support, and maintain accurate records. This role demands strong attention to detail, multitasking in a fast-paced environment, excellent customer service, adherence to policies, and consistent punctuality and adaptability in emergencies.In this position, it is important to serve our customers with a commitment to follow established policies, procedures, regulations, and ordinances in regard to monitoring homes, businesses, lives, etc.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Alarm Detection Systems is an EEO employer

Schedule : This position will require weekend and holiday work as determined by your manager. The expected hours to be worked are 8am-5pm.

Essential Functions and Responsibilities :

Operator :

• Respond promptly and accurately to alarm signals.
• Verify authorized users comply with company standards.
• Notify appropriate authorities or key holders when necessary.
• Contact customers to test systems when their systems are late to test.
• Take systems out of service for testing and repairs.
• Work with service teams and installers to confirm proper signal reception.
• Enter opening / closing schedules and zone descriptions.
• Check receivers for proper times, do backup tape daily, and verify incoming activity for the Stealth logger, raw data, and receivers.
• Inventory customer runner keys once a shift.
• Report phone line issues and track resolution with service providers.
• Notify the Fire Department if a commercial fire alarm is out of service for more than 8 hours.
• Monitor and address the "unrestored" report each shift.
• Track and verify systems that are out of service.
• Work with the fire testers to verify signals as needed.
• Conduct weekly tests on gas and diesel generators and monthly UPS battery tests.
• Update call list and offer basic technical support for customers as needed.
• Manage service logs and dispatch technicians after hours.
• Printing and mailing activity reports for subscribing customers.
• Dispatch ADS Runners as needed (if applicable).
• Must be responsible for working assigned shift; arrive five minutes before and stay five minutes after scheduled shifts.
• In emergency situations, assist during emergencies or high signal traffic situations.
• Follow all company rules and regulations as listed in the ADS Employee Handbook.
• Responsible for onsite duties as assigned.
• Adhere to all company policies and procedures.
• Other duties as assigned by management.

Education / Experience :

Knowledge / Skills / Abilities :

Licenses / Certifications :

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Unless outlined in remote work policy, this is an on-site position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees in this position will be required to work in a variety of customer settings, both commercial and residential, and in all weather conditions. The nature of the role necessitates presence in diverse and sometimes challenging environments.

Alarm Detection Systems, Inc. maintains a quiet, non-smoking office environment. Due to the nature of the job, it is a secure environment with limited access and limited windows.

Company Benefits :

Alarm Detection Systems offers a comprehensive benefits package designed to support the health, well-being, and financial future of our employees :

Employer-paid Short-Term Disability