Patient Service Representative - Express Care - 136762

La Jolla Ambulatory Clinics

CA 92037, United States

#136762 Patient Service Representative - Express Care

Filing Deadline : Wed 10 / 15 / 2025

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UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and / or transferable skills for a job opening, we strongly encourage you to apply.

UCSD Layoff from Career Appointment : Apply by 10 / 6 / 2025 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants : Apply by 10 / 15 / 2025. Eligible Special Selection clients should contact their Disability Counselor for assistance.

DESCRIPTION

Under the supervision of the clinic manager, the Front Desk Coordinator is responsible for customer service, registration, appointment scheduling, insurance verification, greeting and checking in and outpatients, collecting copayments, and answering telephones. Typical duties include answering multi-line incoming customer calls, completing the online registration, scheduling appointments, securing authorization for scheduled services, operating the fax machine, and operating the scanner. Performs other duties as assigned.

MINIMUM QUALIFICATIONS

A minimum of three (3) years previous related experience in a large complex healthcare setting.

Proven knowledge of third-party payors, including federal, state, and private health plans.

Proficient computer skills and ability to work between multiple systems during calls.

Demonstrated ability to work in an interactive environment.

Must possess excellent customer service skills, strong interpersonal and communication abilities, and consistently demonstrate empathy and kindness toward all staff and patients.

Ability to maintain strict confidentiality.

PREFERRED QUALIFICATIONS

EPIC experience.

Experience in a fast-paced, urgent care clinic.

Authorization and registration experience.

Urgent or Primary Care experience.

SPECIAL CONDITIONS

Must be able to work various hours and locations based on business needs.

Possible overtime. Must be willing and able to float to other locations as requested.

Employment is subject to a criminal background check and a pre-employment physical.

Must have flexibility to work nights, holidays, and weekends in alignment with clinic operational needs.

Pay Transparency Act

Annual Full Pay Range : $57,399 - $71,347 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent : $27.49 - $34.17

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

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If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications / Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications / resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit : doc / 1001004 / Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

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