Engineer IV - Voice Services

Overview

This job posting is anticipated to remain open for 30 days, from 01-Oct-2025. The posting may close early due to the volume of applicants.

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500 company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Our purpose is to partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership, and Edward Jones associates are seen, heard, respected, and supported.

Team overview and values are centered on delivering high-quality service and collaborating to achieve results.

Team Overview

The voice services department at Edward Jones manages over 14 thousand IP extensions on a global enterprise voice network to support the firm's teams and departments, providing a highly available service to clients, branches, and associates. The department designs, implements, administers, and supports enterprise-wide voice technologies, voicemail applications, computer telephony integration applications, centralized call recording applications, and contact center applications including workforce management tools, as well as installation, maintenance, and troubleshooting of carrier-provided data and voice circuits.

Responsibilities

• Collaborating closely with associates and third-party vendors to troubleshoot and resolve problems.
• Develop and maintain Computer Telephony Integration (CTI) applications.
• Resolve complex problems of voice services and applications.
• Deliver quality timely results while managing competing priorities.
• Improve overall service and efficiencies of the support processes year-to-year.
• Follow standards and guidelines of the firm, team, and industry related to change management and technologies to implement solutions.

What Experience You'll Need

Notes

Current INTERNAL home-based associates : While this role is posted as hybrid, if selected and accepted, you may retain your home-based status. Edward Jones intends in good faith to continue offering the role as home-based, though future business or regulatory needs may require on-site work.

Additional Information

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts : health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit the benefits page.

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