Phone Customer Support Specialist

A company is looking for a Phone Customer Support Specialist (Latin America Contractor).

Key Responsibilities

Monitor support channels and respond to inbound customer requests via phone

Implement the company's platform and product solutions into customers' business operations

Drive engagement and accountability through meaningful outreach and feedback collection

Required Qualifications

Customer-focused with a proven track record of exceeding customer expectations

Highly results-oriented with a strong desire to advocate for customers

Ability to customize support experiences based on individual customer needs

Experience with Salesforce.com, home improvement, lending / credit, or SaaS customer service is ideal

Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously