Client Success Manager

Client Success Manager

As a Client Success Manager at First Street, you will play a pivotal role in building trusted, long-term partnerships with First Street's clients including global and regional banks, asset owners / managers, pension funds, and real estate investment trusts. You will guide them through onboarding and long-term adoption of our Climate Risk Financial Modeling (CRFM) solutions, ensuring they achieve real value aligned with their goals.

You will partner with account executives to manage client relationships, identify opportunities for growth, and drive account retention. In addition, you will be responsible for collecting valuable insights to shape future product development, advocating for client needs, and ensuring our solutions continuously evolve in step with how financial institutions and real estate investors increasingly use climate risk data and modeling to inform decisions. Collaborating cross-functionally with the Product, Climate Science, and Climate Implications teams, you will be instrumental in translating client needs into internal actions. With a strong focus on relationship building, value realization, and identifying growth opportunities, you'll help clients not only navigate climate risk, but also leverage it as a strategic advantage.

What You'll Need :

• 5-7 years in a client-facing role, with at least 2 years in Client Success, Account Management, or Implementation, preferably in SaaS or data products
• Proven ability to manage client relationships in complex, regulated environments, such as commercial banking or investment management
• Familiarity with how lenders and real estate investors integrate data into credit, risk, or investment workflows
• Experience coordinating cross-functional internal teams to solve client needs quickly and effectively
• Strong written and verbal communication skills, including the ability to translate scientific / technical content for non-technical financial stakeholders

What Will Make You Stand Out :

How We Work :

What We Offer :

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.