Job Description
Job Description
Summary
The Patient Service Representative serves as the front line, initial face to face contact with the Institute’s patients and visitors. This position directly supports the patient flow by greeting and registering patients, scheduling appointments, collect payments, assist with administrative duties.
Experience
A minimum of one year customer service experience, preferably in optometry or ophthalmology
Experience with medical insurance plans is preferred
Education Requirements
High School Diploma or GED
Skills Required
- Good organizational and communication skills
- Must be customer service oriented
- Good typing and or computer skills
- Ability to work in close contact with patients and co-workers in a caring, professional and competent manner
- Must be able to multitask and handle high volume and stressful environment
- Must be detailed oriented and able to maintain a high level of accuracy in data entry
- Pleasant phone skills
- Must be able to help elderly and poor sighted with necessary tasks
- CPR Certification helpful, but not required
Essential Functions
Maintains a welcoming environment for patients, visitors and co-workersgreets each patient, visitor or co-worker appropriatelycomforts patient by answering questions and communicating schedule delaysmaintains a clean reception area and keeps magazines orderly and currentProvides assistance to technical staff and physiciansensures that patient completes medical history updates annually and scan documents into group management systemProvides assistance to check out areaschedules follow up appointmentscollects co-paysruns collections report at the end of the dayMaintains patient records by obtaining, recording and updating personal and financial informationreviews patent demographic information for accuracy and updates with needed changes in address or phone numbersacquires patient’s language, nationality and email addressPhysical Demands
Ability to bend and stoop
Ability to perform data entry / keyboard
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.