Talent.com
Customer Service Representative and Digital Marketing Coordinator
Customer Service Representative and Digital Marketing CoordinatorAce Handyman Services • Plano, TX, US
Customer Service Representative and Digital Marketing Coordinator

Customer Service Representative and Digital Marketing Coordinator

Ace Handyman Services • Plano, TX, US
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Customer Service Representative & Digital Marketing Coordinator

Ace Handyman Services of North Dallas is one of the fastest-growing home repair, maintenance, and improvement companies in the area. We're looking for a dynamic and customer-focused professional to join our team.

This full-time position plays a key role in both customer experience and brand engagement. This person will serve as a point of contact for our clients while also managing our local digital marketing and social media presence. You'll work closely with our craftsmen, office team, and Operations Director to ensure smooth operations, outstanding customer satisfaction, and growth across all service lines.

Competitive pay, paid vacation, advancement & professional growth opportunities, regular performance and pay reviews, and a supportive, team-oriented culture.

Key Responsibilities

Customer Service & Operations :

  • Serve as the first point of contact for incoming customer inquiries via phone, email, and web requests.
  • Provide accurate job information, service education, and estimates; close sales over the phone.
  • Schedule and dispatch craftsmen using company CRM and scheduling systems.
  • Manage daily and weekly work schedules, ensuring optimal efficiency and customer satisfaction.
  • Conduct post-service follow-up calls to ensure quality and resolve concerns.
  • Accurately enter and maintain customer and job data in the CRM platform.
  • Collaborate with the Operations Director and craftsmen to ensure seamless handoffs from scheduling to job completion.
  • Support light administrative tasks such as filing, invoicing, and materials coordination.

Sales & Customer Growth :

  • Work toward individual and team sales goals.
  • Proactively engage existing customers for repeat and referral business.
  • Educate clients on promotions, seasonal services, and membership programs.
  • Participate in community events and local partnerships to support brand awareness and customer acquisition.
  • Digital Marketing & Social Media :

  • Develop, schedule, and manage posts across social media platforms (Facebook, Instagram, Google Business, Nextdoor, etc.).
  • Create engaging content that highlights our services, team, and community involvement.
  • Respond promptly to social media inquiries, reviews, and comments in a professional manner.
  • Collaborate with marketing partners and the Operations Director to align social strategies with overall business goals.
  • Monitor campaign performance and social media analytics to optimize engagement.
  • Manage local digital marketing efforts, including updating online listings, coordinating ad campaigns, and ensuring brand consistency.
  • Assist in proofreading, photo selection, and content creation for marketing materials and newsletters.
  • Qualifications

  • 13 years of experience in customer service, scheduling, or inside sales.
  • Strong written and verbal communication skills; professional phone presence.
  • Tech-savvy with proficiency in Microsoft Office, Teams, and CRM systems (ServiceTitan experience is a plus).
  • Basic understanding of digital marketing, social media management, or content creation.
  • Excellent organizational and multitasking skills with strong attention to detail.
  • Positive, self-motivated, and collaborative team player.
  • Reliable transportation and valid driver's license required.
  • Preferred Skills

  • Experience in small business, home services, or franchise environments.
  • Familiarity with Adobe, Canva, or similar design tools.
  • Basic SEO knowledge or experience with online engagement metrics.
  • Strong proofreading and marketing communication skills.
  • If you're passionate about helping others, love working in a fast-paced environment, and want to grow your career with a company that values community and craftsmanshipwe'd love to meet you!

    serp_jobs.job_alerts.create_a_job

    Customer Service Representative • Plano, TX, US

    Job_description.internal_linking.related_jobs
    Marketing and Sales Coordinator

    Marketing and Sales Coordinator

    Wheeler Staffing Partners • Dallas, TX, US
    serp_jobs.job_card.full_time
    Marketing and Sales Coordinator.Monday-Friday, 40 hours / week (3 days on-site, 2 days remote).Occasional travel to trade shows, events, and meetings. Hybrid Schedule, Growth Opportunities, Healthcare...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Field Service Coordinator - Irving, TX

    Field Service Coordinator - Irving, TX

    Pureflow Inc • Irving, TX, US
    serp_jobs.job_card.full_time
    Field Service Coordinator – Irving, TX.Join a company with 40+ years of success and a culture that values teamwork, respect, and excellence. Are you someone who values keeping things running s...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Delivery Coordinator

    Delivery Coordinator

    Mccoys • Terrell, TX, US
    serp_jobs.job_card.full_time
    The Delivery Coordinator will assign company truck drivers for the delivery of product by performing the duties below.Plans an efficient delivery and pick-up route by assigning trucks according to ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Onsite Customer Service Coordinator - Third Shift

    Onsite Customer Service Coordinator - Third Shift

    CBRE Group • Dallas, TX, US
    serp_jobs.job_card.full_time
    Onsite Customer Service Coordinator - Third Shift.Equal Employment Opportunity : CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Project Coordinator - Shared Services

    Project Coordinator - Shared Services

    2020 Companies • Dallas, TX, US
    serp_jobs.job_card.full_time
    Sales And Merchandising Project Coordinator.Are you an organized and driven individual with a passion for sales and merchandising? We are seeking a Sales and Merchandising Project Coordinator to jo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Mobile Service Coordinator

    Mobile Service Coordinator

    AutoNation • Plano, TX, US
    serp_jobs.job_card.full_time
    Service Operations Administrator.The Service Operations Administrator plays a critical role in supporting the daily operations of the service department. This position is responsible for managing an...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Service Coordinator

    Service Coordinator

    Move Concierge • Dallas, TX, US
    serp_jobs.job_card.full_time
    Essential Job Functions / Duties : .Review customer orders to ensure accuracy and validity.Place customer orders using the correct order entry method specified in the Coordinator Training Procedure; fo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Marketing Coordinator

    Marketing Coordinator

    Burgess Construction Consultants, Inc. • Fairview, TX, United States
    serp_jobs.job_card.full_time
    This role is ideal for a driven professional who thrives in a fast-paced environment and is passionate about marketing strategy, content creation, and brand development. Create, deliver, and edit ma...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Customer Benefits Representative & Coordinator

    Customer Benefits Representative & Coordinator

    Globe Life American Income Schreiter Organization • Dallas, TX, US
    serp_jobs.job_card.full_time +1
    Customer Benefits Representative & Coordinator.We are seeking to hire a full-time entry-level Customer Benefits Representative & Coordinator to join our team! No prior experience necessary! This po...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service Coordinator

    Customer Service Coordinator

    SNI Companies - Texas • Lewisville, TX, United States
    serp_jobs.job_card.full_time
    Manufacturing company in Lewisville, TX that is looking to add a Customer Care Associate to their team.This role will serve as the internal point person for assigned accounts and is responsible for...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    VP of Product Marketing (Marketing Division)

    VP of Product Marketing (Marketing Division)

    Semrush Inc • Dallas, TX, United States
    serp_jobs.job_card.full_time
    We are Semrush, a global Tech company developing our own product - a platform for digital marketers.Are you ready to be a part of it? This is your chance! We're hiring for VP of Product Marketing (...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Insurance Sales Representative - Customer Service

    Insurance Sales Representative - Customer Service

    Freeway Insurance Services America, LLC • Carrollton, TX, US
    serp_jobs.job_card.full_time
    Insurance Sales Representative - Customer Service.Requisition Number : INSUR023564.Location : Carrollton, TX 75006, USA.Sign-On Bonus Opportunity of up to $1,000 •. Lucrative incentive sales plans, bon...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service / Marketing Representative / Intern (Construction)

    Customer Service / Marketing Representative / Intern (Construction)

    CentiMark Corporation • Dallas, TX, US
    serp_jobs.job_card.full_time
    QuestMark, a division of CentiMark Corporation, is the nation's largest self performing flooring contractor and the leading provider of polished concrete, epoxy, urethane, and exterior coatings for...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Store Customer Service Specialist

    Store Customer Service Specialist

    Sherwin Williams • Melissa, TX, US
    serp_jobs.job_card.full_time
    This position is essential to the success of our retail stores.Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about S...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Call Center Representative - Hybrid

    Call Center Representative - Hybrid

    Cinemark • Little Elm, TX, US
    serp_jobs.job_card.full_time
    As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks.With 500+ theatres and nearly 6,000 screens. we're truly a global presence of 20,0...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Principal Consumer Base Marketing

    Principal Consumer Base Marketing

    AT&T • Dallas, TX, US
    serp_jobs.job_card.full_time
    Principal Consumer Base Marketing.At AT&T, we empower leaders to drive change in a fast-evolving, connected world.Your strategic vision will help serve customers and transform lives through innovat...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Service Representative and Digital Marketing Coordinator

    Customer Service Representative and Digital Marketing Coordinator

    Mediabistro • Plano, TX, United States
    serp_jobs.job_card.full_time
    Customer Service Representative & Digital Marketing Coordinator.Ace Handyman Services of North Dallas is one of the fastest-growing home repair, maintenance, and improvement companies in the area.W...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.new
    Customer Transport Coordinator

    Customer Transport Coordinator

    Aston Carter • Rockwall, TX, US
    serp_jobs.job_card.full_time
    Customer Transport Coordinator.Schedule : MondayFriday, 8 AM5 PM.Join a fast-growing, women-owned fleet transport company where logistics meets leadership. As a Customer Transport Coordinator, you'll...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted