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Support Specialist Systems Operations IS

ExpeditorsAirway Heights

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Job Description

The Data Centers' Support Specialist is responsible for resolving or escalating systems and application issues in a timely and professional manner as well as triaging incoming tickets to the Data Centers group. The Support Specialist supports Expeditors' critical business systems and applications for its global locations. The Support Specialist is responsible for working with global customers, monitoring global production systems, analyzing issues, and identifying opportunities for process improvement.

Utilizing cross department collaboration and exceptional customer service, Expeditors' Support Specialists solve issues for customers 24 hours a day.

KEY RESPONSIBILITIES

Monitor the health and availability of systems and applications and follow procedures and processes to troubleshoot and resolve issues where possible
Triage incoming Data Center tickets and resolve incoming Tier 1 tickets across Unix, Windows and Networking disciplines
Escalation of issues to system administrators, engineers, and development teams as appropriate
Respond to incoming requests professionally within expected support level objectives
Document and track issues or problems with a high level of accuracy and attention to detail
Provide support during outages and planned maintenance
Process system backup tapes for offsite storage and retrieval
Compile thorough and accurate shift crossover reports

Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.

Qualifications : Qualifications

MINIMUM QUALIFICATIONS

Exceptional customer service skills

Excellent written and oral communication skills

Superior organization skills

Ability to multitask in a fast paced and demanding environment

Ability to create instructional and technical documentation

Resolve problems creatively using technology

A relevant bachelor's degree, graduation from a technical program, or comparable work experience

DESIRED QUALIFICATIONS

Skilled in applying a variety of triage and analysis techniques

Knowledge of Unix, scripting, SQL and programming languages

Previous work experience or training within IT

Applicants are required to be eligible to lawfully work in the immediately; employer will not transfer or sponsor applicants for work authorization (such as an H-1B visa) for this opportunity.

Additional Information

Expected base salary : $ to $

May be eligible for bonus following first year of continuous employment in position.

Expeditors offers competitive benefits to all full-time employees including :

Paid vacation

Holidays (10)

Flexible Days (2)

Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)

401(k) Retirement Savings Plan with employer match

Employee Stock Purchase Plan (ESPP)

Medical, Prescription Drug, Dental & Vision Coverage

Health Savings Account (HSA)

Life and Disability Insurance

Paid Parental Leave (additional eligibility criteria)

Dependent Care Flexible Spending Account (DC FSA)

Commuter Benefit

Employee Assistance Program (EAP)

Training and Personnel Development Program

Educational Assistance and Reimbursement

Position is full time (40 hours per week) Monday through Friday

All your information will be kept confidential according to EEO guidelines.

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Operation Specialist • Airway Heights

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