Senior Community Manager Job at Conifer Realty in Rochester

Overview Senior Community Manager role at Conifer Realty. Under the direction of the Regional Manager the Senior Community Manager will supervise the daily operations and management of the property assigned to them. Overall responsibilities include maximization of property Net Operating Income (NOI) in accordance with property budgets and business plan. Additional responsibilities include recruiting, staffing, training & direction with respect to Community Managers and site-level employees.

Location Andrews Terrace, located at 125 St. Paul Street Rochester, NY 14604.

Schedule 40 hours per week

Monday - Friday

8 : 30 AM - 5 : 00 PM

Responsibilities Recruit, hire, train and be responsible for work performance by all team members under his or her direction to include, but not limited to, coaching, mentoring, and regular performance management of team members in accordance with Conifer policy and procedures.

Perform written evaluations of employees and make recommendations for salary increases and / or advancement, under the supervision of District Manager and Regional RVP.

Maintain and submit regular and timely attendance records of all team members under his or her direction. Ensure overtime is reasonable and necessary with District Manager approval where appropriate.

Follow and enforce all Conifer policies and procedures.

Market and approve / disapprove all applications for rental; prepare, process and sign all leases and related forms.

Work effectively with local housing authority, if applicable, to ensure timely leasing and recertifying of applicants / residents.

Provide excellent customer service to residents and resident organizations, responding timely and professionally to inquiries including resident concerns.

In a professional and timely manner, and in accordance with Conifer policy, respond to and address all internal and external requests for information or action.

Properties Ensure complete implementation and compliance with all housing program requirements and directives as appropriate.

Actively manage the occupancy of the properties, ensuring all waitlists are maintained, applications are pre-processed according to vacancy trends and vacant units are turned and leased timely.

Handle all details of move-ins and move-outs, giving special attention to apartment inspection check lists.

Ensure that communities are maintained to Conifer standards.

Immediately report accidents and emergency situations to Risk Management and District Manager. Complete and submit the proper incident reports.

Ensure that all maintenance requests are handled on a timely basis while effectively communicating to the residents. Ensure that appropriate written records are kept of all maintenance work completed.

Inspect communities and apartments in accordance with Conifer policy.

In conjunction with Maintenance Supervisors, obtain competitive bids for contract services and capital improvements; process bid packages per Company procedures.

In conjunction with Maintenance Supervisors, draft approval memos and contracts for approval and supervise outside contractors working on the property to ensure contract compliance.

Financials Assist in development of annual budgets and work within the approved budgets. Seek District Manager approval for any unbudgeted expenses. Complete monthly variance reports and actively contribute to reforecasts as required.

Manage rent collections and delinquent accounts in a timely and efficient manner for each site.

Maintain clean resident and subsidy ledgers.

Make bank deposits daily and / or as required.

Process all accounts payable timely and in accordance with budget and Conifer procedures.

Emergency on-call duties as required or assigned.

Physical attendance at assigned work location(s) during scheduled hours is essential.

May be required to assist at other Conifer locations as needed.

Other job-related duties, projects as assigned.

Experience Minimum 4-5 years’ experience in apartment management, preferably affordable housing industry, managing multiple sites or a large site of 200 units.

Previous experience or compliance knowledge of Low-income Tax Credits, Section 8, HUD, RD and other programs, along with Fair Housing required.

Excellent computer experience on MS Office suite (Excel, Word, Outlook) required.

Yardi Voyager experience preferred or other housing software experience required.

Knowledge of financial and accounting matters; prior budgeting experience required.

Prior employee supervision / management with excellent employee relations skills; team performance management, coaching, mentoring, training skills.

Ability to keep accurate records; proven experience in problem-solving resident, personnel, vendor and financial matters.

Prior experience with contract negotiations.

Flexibility and ability to travel locally, regionally, and interstate when required for weekly site visits and company meetings, training, conferences, and other company-related activities.

Education Minimum High School / GED required.

Bachelor’s degree in Business or related preferred; comparable experience considered.

Certifications such as TCS, COS, other housing industry certifications desired or willing to obtain.

Requirements Self-starter; ability to learn and adapt quickly to change.

Able to work independently and in a team environment.

Strong organizational and time management skills.

Excellent communication skills (written & oral).

Ability to manage several tasks concurrently and meet deadlines.

Business professionalism; strong business judgment and common sense; self-control.

Effective problem-solving skills; resourceful; outstanding customer service skills to interact with residents, contractors, community representatives, families, internal / external colleagues, and visitors.

Effective communication skills (written and verbal); ability to think creatively and to coach, mentor, train team members.

Conifer Realty is an Equal Opportunity Employer. This description does not constitute a promise or guarantee of employment. Salary : $65,000.00 - $75,000.00. This range may vary based on experience, location, and other factors. This role may include bonuses or additional compensation as determined by the company. Apply via our website and attach your resume. EEO statement included where required.

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