Director - Revenue Cycle Systems and Continuous Improvement

Huron Director Of Revenue Cycle

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. Joining the Huron team means you'll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. The Director provides strategic and operational leadership for all systems, analytics, and performance tracking functions that support the enterprise revenue cycle. This role is responsible for overseeing core revenue cycle systems and all related feeder systems and interfaces. The Director leads the evaluation, selection, and project management of new technology implementations that drive automation, centralize processes, and improve operational efficiency. Serving as the primary liaison between the revenue cycle and Information & Technology, this role ensures seamless integration, data integrity, and system performance across all platforms that support billing, reimbursement, and revenue optimization. The Director also manages the development and delivery of tools and dashboards that provide leaders at all levels with insight into revenue cycle performance, enabling timely, data-driven decision-making.

Key Responsibilities :

• Lead and manage all revenue cycle systems and interfaces, including Invision, SSI, Experian, IDX, RCPA, and all associated feeder systems. Ensure their ongoing performance, integration, and optimization to support efficient and compliant billing and reimbursement operations.
• Direct the selection, evaluation, implementation, and upgrade of revenue cycle systems, serving as the business lead and key liaison with Information & Technology. Partner across departments to ensure alignment with strategic goals, technology adoption, and measurable return on investment.
• Oversee the Business Systems team, ensuring appropriate staffing, cost control, and maximum system efficiency to support revenue cycle performance and cash flow optimization.
• Manage the loading and maintenance of payer contracts within the Contract Management System, ensuring accuracy, completeness, and timely updates. Monitor reimbursement data to detect variances between expected and actual payments, investigate discrepancies, and coordinate with operational and revenue cycle leaders to resolve issues.
• Design, implement, and maintain enterprise-wide performance dashboards and custom reporting tools, enabling key stakeholders to monitor relevant metrics, detect trends, and take timely action.
• Track and analyze financial and operational performance across the revenue cycle, synthesizing complex data to generate actionable insights. Provide routine and ad hoc reporting and strategic recommendations to revenue cycle leaders to drive improvements and identify revenue enhancement opportunities.
• Continuously monitor and interpret revenue cycle data to detect error patterns and system inefficiencies. Collaborate with operational leaders to define performance improvement initiatives, using advanced analytical tools and automation to prioritize areas of focus.
• Lead large-scale revenue cycle initiatives spanning operations and technology, assigning and overseeing project managers, coordinating cross-functional teams, and ensuring timely execution in partnership with IT, Revenue Integrity, and clinical departments.
• Develop and enforce policies and procedures that guide revenue systems operations, reporting protocols, and data governance. Ensure practices are compliant with regulations and support continuous improvement across the enterprise.
• Manage a team of managers, system administrators, analysts, and project staff responsible for maintaining revenue cycle technology, executing initiatives, and delivering reporting and analytics in coordination with Information & Technology.
• Oversee the generation and distribution of recurring and ad hoc revenue cycle performance reports, including month-end summaries and operational dashboards that support financial transparency and operational accountability across departments.

Core Qualifications :