Service Desk AnalystAnchor Point Technology Resources • Indianapolis, Indiana, United States
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Service Desk Analyst
Anchor Point Technology Resources • Indianapolis, Indiana, United States
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- serp_jobs.job_card.full_time
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Job
Provide a fantastic customer service experience for every client who calls the Service Center for assistance
Refresh Experience
Codeswitch customer / user jargon and industry terms understood by application analysts
Respond to requests and effectively coordinate the execution of the Incident / Change / Problem processes
Capture and document all details of an issue in the Service Management Portal
Maintain technical expertise in the following
Microsoft Operating System technical navigation and support
Microsoft Productivity Software (Office 365, Teams) technical navigation and support
Network device troubleshooting (modem / router / laptop wireless NIC)
Electronic Medical Record (EMR) technical navigation and support
Other workplace services technologies as directed
Interface with the other team members to provide additional information to assist in the resolution of cases as fast as possible
Assist in scheduled environmental integrity checks within our Data Center, responding to alerts, and providing low-impact onsite assistance if directed.
2-5 years of Face-to-face Customer Service experience, including retail
Excellent verbal and written communication skills
Experience in HR CSR role helpful but not required
Familiarity with a wide variety of technologies
Web-based applications and deployments (Citrix, PeopleSoft, Sharepoint)
Electronic Medical Record documentation and ordering support (Epic)
Workstation break / fix (PC and peripherals, mobile phone, patient vitals monitoring, printer)
Education
Bachelor’s degree in communications, public relations, or technology, or equivalent experience in a Customer Service environment
Technical certifications are preferred but not required
40+ WPM
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Service Desk Analyst • Indianapolis, Indiana, United States
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