Customer Success Analyst - Sales and CRM Data

Position Title : Customer Success Analyst - Sales and CRM Data

Location : Elk Grove Village, IL On-site

Classification : Full-Time, Direct Hire

Work Schedules : 8am - 5pm

Summary

Are you a customer service professional with a passion for data? A global industrial equipment manufacturer is seeking a versatile and motivated individual to join the team as a Customer Success Analyst. This role is designed for someone who thrives on building strong client relationships and is eager to grow into a data-driven sales planning expert.

There is a clear program to help you transition into the role :

• Phase 1 : Foundation - You'll start by mastering the products and building a deep understanding of customers through hands-on customer service and CRM management.
• Phase 2 : Transition - As you gain product and customer knowledge, you'll begin to integrate data analysis into your work, focusing on POS data to identify trends and opportunities.
• Phase 3 : Full Integration - You'll achieve full independence, seamlessly blending your customer-facing responsibilities with data analysis to drive sales strategy and forecasting.

Essential Duties and Responsibilities include but are not limited to :

Qualifications : Required :

Preferred :

Benefits :

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