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Collections Specialist

Collections Specialist

AirgasIndependence, OH, US
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Collections Specialist (Evergreen) (Open)

Location : Independence, Ohio

Schedule : Monday through Friday

Work Environment : Hybrid (in-office / remote) with a collaborative team

How Will You Contribute and Grow?

The Collections Specialist is responsible for the protection of Airgas's North Division assets by maintaining a healthy accounts receivable portfolio. This includes researching and resolving account issues to minimize bad debt write-offs.

  • Manage and reconcile an account portfolio, prioritizing efforts to maximize collections while identifying accounts at risk of delinquency.
  • Resolve customer account issues, including past due invoices, and negotiate payment settlements as necessary. Assist in resolving non-payment issues.
  • Collaborate with Cash Applications, Dispute Management, and Special Handling teams to resolve unpaid cash, non-payment issues, and customer disputes. Initiate reviews and recommendations regarding final demand notices and outside collections with Field Sales and Collection management.
  • Maintain professional relationships with branch managers, account managers, and area sales managers. Inform regional managers of issues when appropriate.

Are You a Match?

  • Demonstrated excellence in oral and written communication and interpersonal skills. Ability to adapt communication style to various customer situations.
  • Positive attitude and willingness to learn, coupled with the ability to collaborate effectively within a team.
  • Customer-focused behavior, including building positive relationships and understanding customer needs.
  • Ability to handle challenging situations diplomatically and professionally.
  • Strong analytical and problem-solving skills, with the ability to make independent decisions and escalate issues when necessary.
  • Proficiency in Google Suite applications and / or Microsoft Office (Word, Excel). SAP experience preferred.
  • High School Diploma / GED required.
  • Associate's / Bachelor's degree preferred.
  • We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

    We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.

    Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.

    Your differences enhance our performance

    At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

    We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

    Equal Employment Opportunity Information

    We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

    Airgas, an Air Liquide Company invites any applicant and / or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

    Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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    Collection Specialist • Independence, OH, US

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