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Floor Manager

Floor Manager

From The EarthSANTA ANA, CA, US
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Job Title :

  • Floor Manager – Cannabis Dispensary Job Summary : The Floor Manager plays a critical role in overseeing the daily retail operations of the dispensary floor.
  • This position ensures an exceptional customer experience, manages and supports team members, enforces compliance with all state and local cannabis regulations, and helps drive store performance.
  • The ideal candidate is a natural leader with a strong background in retail management and a passion for the cannabis industry.

Key Responsibilities :

  • Supervise and lead retail staff during assigned shifts, ensuring team performance and adherence to company standards.
  • Deliver outstanding customer service, assist with escalated customer issues, and ensure a welcoming, educational environment.
  • Oversee daily floor operations including product presentation, cleanliness, restocking, and inventory accuracy.
  • Train and mentor Budtenders and other front-of-house staff, fostering product knowledge and compliance awareness.
  • Monitor and enforce compliance with all state cannabis laws and internal SOPs, including ID checks, purchase limits, and documentation.
  • Work with the management team to analyze sales performance, meet KPIs, and implement strategies for growth.
  • Assist in opening and closing procedures, including cash handling, inventory counts, and reconciliation.
  • Support promotional campaigns, new product launches, and seasonal initiatives on the sales floor.
  • Communicate effectively with upper management regarding staffing needs, customer feedback, and operational challenges.

    • Qualifications :

  • Minimum 2 years of retail or hospitality management experience; cannabis industry experience strongly preferred.
  • Strong leadership, problem-solving, and communication skills.
  • Proven ability to manage and inspire a team in a fast-paced environment.
  • Must be organized, detail-oriented, and capable of multitasking.
  • Knowledge of cannabis products, regulations, and consumer trends a major plus.
  • Must be 21+ and able to pass all background and compliance checks as required by state law.

    • Work Environment :

  • This is a fast-paced retail environment.
  • Must be able to stand for extended periods and occasionally lift up to 25 lbs.
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    Floor Manager • SANTA ANA, CA, US