Call Taker (Customer Service Rep)

Job Title : Emergency Medical Service Provider

Superior Air-Ground Ambulance Service, Inc. is the largest independent, locally owned and operated Emergency Medical Service provider in Columbus, Ohio. We provide wheelchair transportation, Basic Life Support, Advanced Life Support, and Critical Care Ground Transportation, as well as Critical Care Rotary Air Transportation. Much of our proven success is attributable to the exceptional, compassionate customer service provided by our employees.

Responsibilities

Answer, screen, and direct calls for entire company

Distinguish the need for emergency transportation

Pre-arrange transport for facilities while determining the level of care needed for the patients

Arrange specialty and critical care transportation

Provide information and assistance for customer service inquires as needed

Communicate with multiple departments and EMS personnel

Provide supportive information to customers to assist them in arranging appropriate transport

Develop effective solutions for customer service issues

Direct calls to Flight desk as appropriate

Other duties as assigned

Qualifications

Pleasant, professional phone manner

Detail oriented

Typing skills of 30 wpm or better

Ability to excel in high-stress environment

Adapt to frequently changing policies

Ability to learn policies and procedures for facilities and recognizing when to apply them

Medical background a plus

EMD certification will be required within 1 year of employment

Superior Air-Ground Ambulance Service, Inc. is committed to attracting and retaining the best talent. We are an Affirmative Action / Equal Opportunity Employer. Qualified applicants of all backgrounds are encouraged to apply. M / F / V / D