Customer Success Manager

About Us At Checkfront, we’re builders, doers, and difference-makers—driven by a shared mission to reshape the tours, activities, and experiences industry.

Alongside our sister brands ,Rezdy and Regiondo, we power more than 20,000 businesses and support over $10B in bookings globally.

Our technology helps operators thrive while delivering unforgettable moments to travelers around the world.

We work in an industry built on adventure, energy, and human connection—and that same spirit fuels how we show up every day.

Spanning North America, Europe, and APAC, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers.

But our success starts with people.

Our teams are the engine behind everything we create.

We value self-starters who take ownership, embrace challenges, and raise the bar—for themselves and those around them.

We believe in creating space to grow, take risks, and make a real impact—and we celebrate those who lead with curiosity, grit, and drive.

If you’re passionate about performance, hungry to learn, and ready to help shape the future of travel—this is your kind of place.

Let’s build, grow, and win together.   About the Role Are you customer-centric, passionate about technology, and an experienced relationship-builder?

We are looking for a Customer Success Manager to oversee a dedicated portfolio which includes a diverse range of tour and activity operators.

You’ll be responsible for building meaningful relationships and helping them find long-term value with our solution and services.  We are open to candidates in Austin, Texas What you will do  Are responsible for building and maintaining strong relationships with top tier accounts in their assigned portfolio, while retaining and growing these accounts Drive customers’ growth by identifying opportunities for optimizing online sales conversions through various channels Seek a deep understanding of customer's business goals and outcomes to deliver top-notch product support, consultation, and guidance Engage customers through proactive outreach to share business-building ideas, product updates, and configuration best practices Monitor and forecast account performance to identify underperformance and / or opportunities for growth and expansion  Proactively monitor customer health on an ongoing basis to mitigate churn risks Be an expert on our platform in order to drive adoption, while being able to speak to the competitive landscape Lead business reviews and planning discussions with key stakeholders for top strategic accounts, ensuring we are aligning with their success metrics  Work closely with our Sales team and Onboarding Specialists for key strategic accounts to ensure adoption and engagement during onboarding period and beyond Collaborate with stakeholders cross-departmentally to share “voice of the customer” perspective and feedback, with the goal to improve the overall customer user experience  What we are looking for   1-3+ years of experience in account management, sales, support, technical, project management or equivalent role Engaging oral and written communication skills with the ability to conduct strategic business discussions Organization with exceptional follow-through Interest or experience in working with the tourism, travel or SaaS industries Do the right thing, lead by their personal integrity Are truly customer-focused and proactive with support Can execute strategic and meaningful customer interactions   Go above and beyond - adapt and be flexible in their thinking and processes Love team collaboration, knowledge sharing and aren’t afraid to learn Bonus points for… Experience using tools such as Checkfront, Rezdy, Google Apps, Zendesk, JIRA, HubSpot  Familiarity with CMS integrations, HTML, CSS, and Public APIs Experience in customer success, sales or business development role When you join our team, you’re stepping into a culture built on momentum, ownership, and connection.

We move fast, think big, and focus hard—without losing sight of the people behind the work.

Across all our brands, we’re united by a belief that impact comes from empowered teams, clear priorities, and a shared commitment to our customers and each other.

Here’s what you can expect :

• High trust, high impact : We give our people the autonomy to lead, innovate, and make decisions that matter.

Curiosity is encouraged :

Collaboration over ego :

Space to grow :

Progress over perfection :