Virtual Branch Service Representative (Call Center)

Job Description

Job Description

Title : Virtual Branch Services Representative

Reports to : Virtual Branch Services Supervisor or Manager

Supervises : None

Status : Non-Exempt

Objective

The Virtual Branch Services Representative will provide sales and service support for Member-based business. In doing so, the Associate will provide superior service on a compliant basis for all inbound / outbound Member activity that results from Member calls, e-mail, and Internet activity.

Duties and Responsibilities

• Professionally service Member activity associated with loan and deposit services :

Provide accurate information for all products and services, as well as the status of all Member accounts

Assist in the development of competitive and / or Member information that will support sales initiatives

Can get along with coworkers or peers without exhibiting behavioral extremes

Required Qualifications

Desired Qualification

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee is regularly required to sit; use hands to manipulate, handle, feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

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