Operations Manager Miami Design FL

MediabistroMiami, FL, United States

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Job Title : Operations Manager

Job Location : MDD

Reporting to : Store Director

Department : Retail Store Operations

Direct Reports : 1

The Operations Manager is a key leadership position responsible for overseeing all back-of-house functions within the boutique. This role plays a crucial part in driving operational efficiency, ensuring financial control, managing inventory, and upholding compliance with brand procedures and standards. The Operations Manager partners closely with both store leadership and corporate stakeholders to provide seamless support of day-to-day business needs, while fostering a culture of excellence, accuracy, and accountability.

The objective of this role is to support the boutiques overall commercial success by maintaining a highly organized and efficient operational environment that enables the front-of-house team to focus on delivering a superior luxury experience.

KEY RESPONSIBILITIES

This role will oversee key areas of boutique operations, including :

Own all daily back-of-house functions including inventory control, stock handling, shipping / receiving, administrative flow, and supply management
Ensure all operational processes follow current company policies and audit standards; update and implement new procedures as needed
Monitor compliance for all SOPs, including shipping / receiving, returns, repairs, and after-sales procedures
Act as boutique liaison with corporate teams (Finance, HR, Security, Facilities) for operational updates, tools, and reporting
Oversee vendor relationships and coordinate routine maintenance and operational support services
Support Store Director with implementation of internal control policies and continuous process improvements
Ensure accurate and timely merchandise receiving, tagging, transfers, and storage in accordance with corporate guidelines
Manage inventory cycle counts, physical inventory processes, and discrepancy reporting
Oversee boutique expenses, invoices, and petty cash procedures; collaborate with Finance for reconciliation and reporting
Coordinate with corporate teams to ensure financial accuracy and expense oversight
Manage and develop a team of approximately 6 direct reports including Sales Administrators and Security Guards
Create schedules and staffing plans to ensure appropriate coverage for back-of-house and security functions
Train, coach, and evaluate staff performance to ensure operational excellence and adherence to brand expectations
Partner with HR for recruitment, onboarding, and ongoing development of team members

Safety, Security & Facilities Oversight

Ensure boutique complies with all safety protocols, emergency procedures, and security regulations

Oversee all security-related equipment and systems in partnership with corporate Security and external vendors

Manage boutique readiness for events, visits, audits, and brand activations in-store

Address and report any facility-related concerns or needs to appropriate corporate teams

Ad-Hoc & Special Projects

Lead operational readiness for new initiatives, store openings, system upgrades, or corporate projects.

Contribute to store meetings and strategy sessions, offering operational insights to support business goals.

Serve as the boutiques operations expert, continuously reviewing trends and areas for improvement.

REQUIREMENTS

Minimum 6 years of experience in luxury retail operations, with at least 2 years in a leadership role

Strong experience in inventory management, financial operations, and back-of-house compliance

Demonstrated ability to lead teams with a high standard of accountability, clarity, and performance

Excellent organizational, analytical, and problem-solving skills

Strong communication and interpersonal abilities; professional and proactive in cross-functional collaboration

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); knowledge of tools like Beanstore, Salesforce, SAP, or equivalent a plus

Comfortable using store operations and inventory management tools

Flexible schedule to support business needs, including weekends, holidays, and evenings

Ability to stand, walk, lift up to 25 lbs, and move merchandise as needed

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Project Management

Industries

Retail Luxury Goods and Jewelry and Retail

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

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Manager • Miami, FL, United States