Account Manager

A company is looking for a West Coast Account Manager to join their Customer Success Team remotely.

Key Responsibilities

Establish and maintain relationships between clients and Account Executives

Act as the point of contact for clients, communicating their needs with internal teams

Manage high priority requests and conduct retention and churn analysis to optimize client satisfaction

Required Qualifications

At least 3 years of Account Management or Customer Success experience in the legal services industry

Experience in fostering strong client relationships and delivering client-focused solutions

Proficient with technology and cloud-based applications

Ability to manage multiple projects simultaneously

Desire to work in a fast-paced and growing tech start-up environment