Windows Systems Support Analyst (7309U), Library Administration - #80496

Windows Systems Support Analyst (7309U), Library Administration - #80496

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About Berkeley

At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

About Berkeley

At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.

Departmental Overview

The Library Information Technology (Library IT) Division, a division within the UC Berkeley Library, is charged with the design, development, management, and maintenance of flexible and reliable technology environments for the Library, specifically : the development and management of digital collections and services and their associated digital discovery and access platforms; creation of digital content; digital preservation tools; the development of a fully accessible and responsive library web presence that applies user experience principles and strategies; the development and support of server-based technologies for the delivery of library services; the maintenance of library management and discovery systems; the management of the library's computing services including desktop support, software, and library labs for library staff and public; and the development and delivery of frameworks and applications to support collaborative storage, delivery, and preservation of information resources.

Position Summary

The UC Berkeley Library seeks a skilled, solutions-oriented Windows Systems Support Analyst with a strong foundation in technical support, project coordination, and service management. This position plays a key role in supporting and evolving the Library’s Windows-based infrastructure. The successful candidate will analyze existing systems, design and implement improvements to enhance reliability, security, and performance, and contribute to the planning and deployment of new systems and services.

Responsibilities

• Analyzes, plans, proposes, and implements cross-network migration and upgrade of shared printing services (Pharos).
• Works with others in Library IT to troubleshoot day-to-day issues.
• Develops automated and manual testing procedures in collaboration with DevOps and Endpoint Solutions and Services (ESS) staff.
• Designs and maintains administrative, patching, and testing procedures for Windows-based systems using Microsoft tools, licensed software, and scripting as appropriate.
• Builds and updates system images for deployment to public and staff machines.
• Coordinates with Library IT teams to ensure integration with core infrastructure, including Active Directory and related authentication services.
• Identifies opportunities to improve system reliability, monitoring, and security through automation or tooling.
• Troubleshoots and resolves complex technical issues, escalating as needed.
• Provides project management for a variety of ESS projects developing timelines, task lists, and managing communication within Library IT and beyond.
• Oversees the implementation, deployment, and integration of solutions, ensuring successful delivery and sustainability of solutions.
• Proposes new service offerings or enhancements to existing systems to align with best practices, improve overall service quality, and support a culture of continuous improvement.
• Documents technical processes and procedures for internal knowledge sharing and team continuity.
• Writes and presents technical training materials with and for use by other IT staff.
• Writes instructions and provides training on relevant technologies for Library staff.
• Other duties as assigned.
• Stays up-to-date on the latest technologies, tools, and best practices.

Required Qualifications

Preferred Qualifications

Salary & Benefits

The budgeted annual salary range that the University reasonably expects to pay for this position is $92,000.00 - $105,000.00.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

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