Customer service

Customer Service

Call Guy Company is an innovative call center service dedicated to providing exceptional customer service for U.S.-based small businesses. We offer a dynamic work environment with opportunities for growth and professional development.

Job Description

We are seeking enthusiastic and dedicated Call Center Representatives to join our team. As a representative, you will handle inbound, manage appointments, and provide outstanding customer support.

Key Responsibilities :

• Answer incoming calls and assist customers with inquiries.
• Schedule appointments and manage bookings using the Booksy app.
• Provide accurate information about services and promotions.
• Handle customer complaints and resolve issues efficiently.
• Maintain detailed and accurate records of customer interactions.

Qualifications

Fluency in English (mandatory); knowledge of Arabic is a plus.

Previous experience in a call center or customer service role preferred.

Excellent communication and interpersonal skills.

Proficient in using computer systems and software applications.

Ability to work independently and as part of a team.

Strong problem-solving skills and attention to detail.

Additional Information

What We Offer :

Competitive salary and performance-based incentives.

Flexible working hours with the option for remote work.

Comprehensive training and ongoing support.

Career advancement opportunities.