Customer Service Specialist

A company is looking for a Customer Service Specialist.

Key Responsibilities

Answer inbound and outbound calls while ensuring timely and accurate documentation of information

Process orders, verify insurance eligibility, and obtain necessary authorizations for patient equipment

Educate patients on financial responsibilities and facilitate resolution of customer complaints

Required Qualifications

High School Diploma or equivalent

One year of work-related experience in healthcare administrative, financial, or insurance customer services

Two years of work-related experience required for senior level, including one year of exact job experience

Experience with Medicare certified tasks is preferred

Proficient in using online EMR systems and Microsoft Office