Mortgage Loan Senior Servicer

Job Description

Job Description

Position Summary : The Senior Mortgage Servicer supports the Mortgage Loan Servicing team, consistently demonstrating a high level of expertise and customer service. This professional acts as a subject matter expert for the team on policy, procedure, and system questions while driving efficiency and compliance in all servicing activities. This leader not only executes key operations needs but also mentors team members and spearheads process improvements. We are looking for an experienced servicer with a genuine care for team members, our internal partners, and customers.

Essential Functions :

• Execute and coordinate key daily activities of the Mortgage Servicing team, ensuring workflows are efficient, accurate, and aligned with service standards.
• Ability to execute full task lifecycles and provide guidance in areas including :
• PMI termination requests
• Property tax payments
• Homeowners insurance claims
• Flood insurance tracking and regulation compliance
• Forced-placed insurance
• Amendments and loan modifications
• Commercial loan escrow (including multi-property loans)
• Secondary support for daily investor balancing and remittance
• Demonstrate subject matter expertise on complex and high-risk functions
• Oversee the end-to-end assumption process, including timeline management, borrower communication, coordination with underwriting and legal teams, document preparation, and investor involvement.
• Deliver initial and ongoing training, mentor team members, and foster professional growth through knowledge sharing and coaching.
• Encourage collaboration and cross-training among staff to build a well-rounded team. Ability to lead team meetings and huddles as needed to keep members informed and engaged.
• Track task volume, workflow efficiency, and quality. Analyze data and provide regular performance reports to management.

Act as the lead resource for complex servicing questions and unique scenarios. Review and refine processes and resolve escalated issues.

Qualifications :

Preferred Talents :

Working Environment :

Indoor work – not exposed to outdoor elements or hazards.

Some sedentary work and occasional lifting and / or carrying up to 10 pounds.

This role is eligible for hybrid work from home Wednesday opportunity under the work from home guidelines upon completion of onboarding.

PLEASE VIEW THE APPLICANT TERMS & CONDITIONS BEFORE PROCEEDING WITH YOUR APPLICATION.