Growth - Emails, Notifications and Lifecycle

Growth Athlete

The Growth team drives user and revenue growth across ChatGPT's consumer and business segments worldwide. We operate across the full funnel - from awareness and acquisition through activation, retention, and expansion - using a combination of surface optimizations, in-product funnel improvements, actionable insights, disciplined experimentation, global performance marketing, and AI-powered workflows.

We are seeking a full-funnel 'growth athlete' with deep expertise in email, notifications, and lifecycle growth initiatives. You will design and scale this motion and associated campaigns across ChatGPT user journeys with rigorous analytical thinking and high-velocity experimentation. This team thrives on rapid testing, precise measurement, and creative problem solving, always keeping user value at the center of our decision-making.

You will own email / notification / lifecycle growth programs end-to-endfrom strategy and creative development to deployment, measurement, and iteration. This role is highly cross-functional and will require close collaboration with engineering, product, data science, and design teams to drive engagement, retention, and monetization through these growth levers.

This role is based in San Francisco, CA or New York, NY. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will :

• Design, launch, and optimize global lifecycle tests and programs (email, push notifications, in-app messaging) to drive activation, engagement, and retention across B2C and B2B segments.
• Own end-to-end messaging strategy, including audience segmentation, personalized journeys, channel selection, and timing to maximize conversion and long-term value.
• Develop testing roadmaps for lifecycle campaigns, running A / B and multivariate experiments to improve open rates, click-through rates, and downstream metrics such as paid conversion, DAU / WAU impact, and LTV.
• Partner with product and engineering to enhance messaging infrastructure (event triggers, experimentation tools, data pipelines) and enable sophisticated targeting and automation.
• Build and maintain funnel performance dashboards to surface opportunities and guide prioritization.
• Collaborate with creative and design teams to craft compelling copy and visuals that reinforce ChatGPT's brand and value proposition while driving measurable outcomes.
• Leverage AI-powered workflows to personalize communications at scale, using predictive models to optimize content, timing, and delivery.
• Partner with data science to develop attribution models and measure the incremental impact of these growth levers. Share these learnings with the broader organization.

You might thrive in this role if you are / have :

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.