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Operations Associate

Operations Associate

Abbott & OaksMarblehead, MA, US
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Job Description

Abbott & Oaks is a fast-growing vintage and antique jewelry company based in Marblehead, MA. We’re known for one-of-a-kind pieces, obsessive attention to detail, and a deeply personal approach to customer experience. We’re looking for a full-time Operations Associate to join our team and help keep our day-to-day running smoothly behind the scenes.

This role is ideal for someone who thrives on precision, loves structure, and enjoys being part of a small, hands-on team. You’ll touch nearly every part of our operational flow—from fulfillment to returns to inventory coordination—and play a critical role in delivering an elevated client experience.

What You’ll Be Doing :

  • Order Fulfillment : Carefully package and prepare customer orders with an eye for detail and presentation
  • Shipping & Logistics : Generate shipping labels, track deliveries, and troubleshoot shipping issues
  • Returns : Process customer returns, inspect items, and manage restocking or internal review
  • Inventory Support : Help track and manage inventory across departments
  • CX Assistance : Occasionally assist with customer follow-ups or inquiries
  • Operational Flexibility : Support cataloging and intake during peak periods

Who You Are :

  • Extremely organized and detail-oriented
  • Reliable, thorough, and comfortable managing day-to-day tasks independently
  • Calm under pressure and able to juggle multiple priorities
  • Clear communicator and team player
  • Experience in operations, shipping, fulfillment, or logistics is a plus
  • Interest in jewelry, design, or luxury retail is a bonus (not required)

    • Details :

  • Full-time, in-person (Monday–Friday)
  • Based in Marblehead, MA
  • Salary : $50,000–$65,000 depending on experience
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    Operation Associate • Marblehead, MA, US

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