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Credit & Collections Specialist

Credit & Collections Specialist

Stowers Machinery CorporationKnoxville, TN, US
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Job Description

Job Description

Essential Job Functions :

  • Manage a large portfolio of customer accounts by staying organized, prioritizing tasks, and using strong time management skills to meet collection goals
  • Monitor aging reports and follow up on overdue accounts
  • Resolve billing discrepancies and customer disputes
  • Maintain accurate records of collection activities and communications by documenting in the company’s system
  • Collaborate with sales and customer service teams to support account resolution
  • Prepare reports for management on collection status and risk exposure
  • Assist with legal documents for the Corporate Credit Manager, as needed

Knowledge and Skill Requirements :

  • Strong understanding of credit principles, collections processes, and financial documentation
  • Proficiency in ERP systems and Microsoft Excel
  • Excellent communication, negotiation, and conflict resolution skills
  • Ability to analyze data and make informed decisions
  • High level of accuracy and attention to detail

    • Education Requirements :

    High school diploma, GED or equivalent required

    Associate or Bachelor’s degree in Accounting, Finance, or related field preferred

    Leadership Responsibilities :

    While this role does not include direct supervisory duties, the specialist will :

  • Take ownership of assigned accounts and collection strategies
  • Lead initiatives to improve collection efficiency and reduce DSO (Days Sales Outstanding) and Accounts Receivable write-offs
  • Provide insights and recommendations to leadership on credit risk trends

    • Preferred Experience and Skills :

  • Experience in manufacturing, industrial, or heavy equipment industries is a plus
  • Knowledge of lien laws, collections regulations, and dispute resolution practices
  • Ability to work independently and manage multiple priorities

    • Physical and Mental Requirements :

  • Ability to sit for extended periods and work at a computer
  • Clear verbal and written communication
  • Strong focus and mental agility for handling complex account issues

    • Work Environment :

  • Office-based role with standard business hours - Typically, Monday through Friday 8 : 00-5 : 00pm.
  • Collaborative team setting with cross-functional interaction
  • Occasional flexibility required during month-end or audit periods

    • Stowers Machinery is fortunate to have served East Tennessee since 1960. East Tennessee is a great place to live, work, and raise a family. Stowers is fortunate to represent Caterpillar, the world's leading manufacturer of equipment; a company always striving to meet the demands of changing markets. Stowers is fortunate to have loyal customers who have joined in a partnership that is mutually beneficial. And, Stowers is fortunate to have dedicated employees who love this business and are willing to work tirelessly to meet or exceed the customer's expectations.

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    Collection Specialist • Knoxville, TN, US