Member Solutions Center Representative

Description

Founded in 1948, Arsenal Credit Union is a thriving, federally insured, state-chartered financial cooperative with $430 million in assets. We are passionate about helping our members take charge of their finances through exceptional service delivered across our branch network and powerful digital banking tools. Our mission is to equip members with the confidence, resources, and technology they need to achieve their financial goals — and crush them!

As a proud recipient of the St. Louis Post-Dispatch Top Workplace award in both 2024 and 2025, we celebrate a workplace culture built on unity, trust, and respect. We recognize that our employees are our greatest asset, and we are committed to fostering a welcoming, supportive, inclusive, and inspiring work environment. At Arsenal, you'll find fair treatment, open communication, and opportunities for personal growth. Together, we empower our employees to advocate for our members, deliver exceptional service, and make a meaningful difference in our community.

We are seeking a qualified professional to serve as a Representative in our Member Solutions Center at our Arnold, Missouri, location, delivering high-quality service to both internal and external members. This role involves establishing and servicing all member deposits, service-related accounts, loans, and remote banking solutions. Reliability, dependability, and professionalism are a must. In all interactions with members, this role must provide confidential and accurate service in a prompt, reliable, and courteous manner, assisting members with transactions and services.

There is a possibility for a hybrid work arrangement after six months of employment.

What will you be responsible for :

• Assist and respond to member inquiries regarding interest rates, credit union hours, direct deposits, check orders, cleared checks, available funds, credit cards, debit cards, and loan payoffs.
• Provide email, phone, chat, and video support to both internal and external members.
• Assists with administering and maintaining automated systems, including iTalk, Jive phone software, Online and Mobile Banking, Bill Pay, and Remote Deposit Capture.
• Ensures that calls, video calls, ITM calls, and chats are being routed correctly and that all technologies are fully utilized to maximize member service and staff productivity. Respond to all types of member inquiries via phone, fax, email, or written correspondence.
• Responsible for being the first point of contact for all issues that arise, along with being responsible for maintaining any notifications or updates, as applicable.
• Perform transfers, advances, payments, and miscellaneous account inquiries with accuracy. Process member loan requests by phone and Loan Engine offers.

Requirements

What skills does this position require?

What does Arsenal Credit Union offer?

Benefits include :

Arsenal Credit Union is an EOE / M / F / Disability / Veteran

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