Middle Office Administrator II - Commerce Trust

About Working at Commerce

About Working at Commerce Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn\u2019t come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Compensation

Hourly : $26.25 - $30.75 (Amount based on relevant experience, skills, and competencies.)

The Wealth Management Revenue Analyst is a primary point of contact for Private Client and Institutional Administrators within Commerce Trust Company. Commerce Trust Company, a division of Commerce Bank, is ranked among the top 25 investment advisors in the U.S. with over $56 billion in client assets. Commerce Trust Company concentrates on serving individuals, families, business owners and institutions investment management needs through a combination of world class capabilities and resources, objective advice, customized solutions and unparalleled service. The primary focus is providing high level customer service and support to internal Trust Administrators, while facilitating the process of establishing fees for new accounts, updating fees on existing accounts, overall processing of fees, and revenue reporting. The Revenue Analyst has a higher level of accountability in understanding the overall Trust Company goals and offering alternate solutions to our customers to accomplish them. This would include, but not limited to, a wider degree of knowledge on more complex aspects of establishing fees, collecting fees, and providing revenue reporting and analysis. The Revenue Analyst plays a key role in how new customers form their first impressions of the Trust Company. This requires excellent relationship building skills, critical thinking, and the ability to make sound and prudent judgment on a simple perception of a situation. The Revenue Analyst is expected to have a wider degree of accountability in supporting customers, and an advanced attention to detail. The advanced attention to detail is especially important, as the Revenue Analyst will work with Senior Management by providing revenue reporting and analysis for the entire Trust Company. The Revenue Analyst will serve as a resource to other team members while providing training, answering questions, providing coverage, and supporting management by helping drive the direction of the team. The Revenue Analyst also helps with problem resolution and serves as a liaison between the Administrators and other departments of the Trust Company including Operations, Audit, Compliance, Legal, and Tax. The Revenue Analyst will be responsible for driving process improvements and will be required to work on special projects as identified.

Essential Functions

Provide high level customer service and support team members to facilitate timely and accurate on-boarding of new accounts and terminating closing accounts

Review new account and asset movement requests to ensure all proper documentation is present, accurate and in good order

Effectively communicate with outside institutions to gather all requirements and information to ensure the successful movement of incoming and outgoing assets between custodians

Assist with problem resolution and serve as a liaison between team members and other departments of the Commerce Trust Company (CTC)

Monitor daily reports of incoming and outgoing assets to assist in researching and resolving out of balance issues and to ensure timely posting to client accounts

Drive process improvements and documentation, projects, and testing

Knowledge, Skills & Abilities Required

Extensive knowledge of investments and the investments field

Strong business acumen and the ability to make timely and sound business recommendations

High level of accountability in understanding the big picture / Trust Company goals and offering alternate solutions to our customers to accomplish them.

Strong analytical skills with the ability to execute

Excellent customer service skills across a wide variety of disciplines and backgrounds to help achieve results

Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Basic level proficiency with Microsoft Word, Excel, Teams and Outlook

Education & Experience

Associate's degree or equivalent combination of education and experience preferred

4+ years of financial services experience required, preferably in a back office / middle office setting

Cross train team level I team members and document procedures

Preform other duties as assigned

For individuals applying, assigned and / or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Middle Office Administrator II - CTCjob and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $26.25 to $30.75 per hour.

The candidate selected for this position may be eligible for the following employment benefits : employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

Location : 922 Walnut St, Kansas City, Missouri 64106

Time Type : Full time

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