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Executive & Lab IT Support Engineer
Executive & Lab IT Support EngineerTekgence Inc • Redmond, WA, United States
Executive & Lab IT Support Engineer

Executive & Lab IT Support Engineer

Tekgence Inc • Redmond, WA, United States
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Title-Executive & Lab IT Support Engineer

Location : Redmond, WA (onsite Mon-Fri normal business hours, limited hybrid flexibility)

Duration : 6+ months (possible extensions)

Role Summary :

Objective : This role will ensure friction-free

executive experiences

, unblock engineering workflows, and maintain compliance in sensitive lab environments

Scope :

  • VIP support for two CVPs and their staff
  • Specialized engineering workflow support for specialized team
  • Lab system and visitor workflow support Key Requirements :
  • Proven VIP / Executive IT support experience
  • Familiarity with render-farm workflows and PLM systems (e.g., Windchill) with GPU workloads
  • Hands-on device provisioning, cert-based authentication, Intune / MDE / EPM
  • Prior experience in controlled lab environments with EHS compliance Day-to-Day Activities :

Systems & server support

  • Set up, configure, and maintain servers used by the QuAD team
  • Perform regular system health checks, backups, and performance tuning
  • Pull back files and footage from ‘cold-storage’ as needed
  • Implement automated cleanup routines and asset archiving processes
  • Ensure secure access and uptime for creative tools and shared resources (ie, enable ease of collab with engineering files on Windchill)
  • Ensure systems are scalable for future XR / interactive module workloads

    • Surface Hub & hardware support

  • Serve as the primary technical lead and point of contact for all Surface Hub hardware / presentation needs
  • Proactively test new firmware and collaboration features to support evolving team needs
  • Manage setup, configuration, and troubleshooting of Surface Hubs and related peripherals
  • Maintain inventory and coordinate with procurement for new hardware needs
  • Ensure devices are updated, secure, and ready for creative collaboration

    • User account / device management / IT onboarding contact

  • Serve as the primary user account holder on shared devices across the internal program
  • Regularly audit device access and update policies to align with enterprise and program security standards
  • Manage user provisioning, permissions, and access control
  • Support device imaging, updates, and lifecycle management
  • Provide IT support specific to design workflow (ie, troubleshooting Adobe SSO known-issue, large file transfers, rendering tools)
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    It Support Engineer • Redmond, WA, United States

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