Customer Relations Representative - State Farm Agent Team Member

Benefits :

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

ABOUT OUR AGENCY :

With nearly 20 years of State Farm experience and 14 years as an agent, I’ve had the privilege of building two successful agencies—one in Clackamas and another in Southeast Vancouver. Our culture is rooted in family, respect, and collaboration. We believe in equipping every team member with the tools, training, and support needed to thrive both personally and professionally.

Our team works together with trust and accountability, creating opportunities not only for career growth but also for financial success. Along the way, we celebrate achievements and build lasting relationships—both inside the office and with the communities we serve.

We’re looking for candidates who bring strong communication skills, a positive phone presence, organizational abilities, and comfort with technology. Bilingual skills (English / Spanish) are a plus but not required.

If you’re ready to join a supportive, growth-oriented environment where your contributions truly make an impact, we’d love to connect with you!

ROLE DESCRIPTION :

As a Customer Relations Representative - State Farm Agent Team Member with Ryan Paulson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES :

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS :

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.