Field Service Engineer

Job Description

The Field Service Engineer provides exceptional technical support, maintenance, installation, and training for TOMRA's cutting-edge food sorting equipment. This role requires a capable, results-driven individual with the determination to overcome challenges and ensure the seamless operation of TOMRA's solutions, optimized performance, and superior customer satisfaction. The ideal candidate is a proactive problem-solver, ready to tackle any issue and excel in a dynamic environment with a go-getter attitude.

Primary Job Functions

• Perform field service work at customer sites which includes installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality via troubleshooting machine problems through to resolution
• Perform all mechanical, electrical, electronic and optical tuning and setup by analyzing, evaluating and diagnosing equipment
• Perform preventative maintenance including preseason service, postseason service and enhancing ongoing performance of machines
• React in a prompt and professional manner to customer machine issues in the field. Where an easy fix is not possible, ensure customer is well informed of the next steps and potential costs
• Address customer complaints and if necessary, escalate to appropriate stakeholders
• Maintain close relationships and work collaboratively with engineering, research & development, sales, customer solution delivery and other internal stakeholders for continuous improvement activities, to advise on any potential sales opportunities and to successfully complete projects. Contribution and collaboration is vital whether its research and development site testing, refurbishment, refitting, upgrades or new installs, all projects require teamwork
• Act as the voice of the customer in the value chain to improve products systems and services, by reporting on feedback and comments received in the field leadership, research and development, or sales
• Assist with training and development of new Field Service Engineers, as requested
• Instruct and train customers on operation of machine, utilization and required maintenance of the systems
• Manage and control tools, test equipment, technical documentation and other assigned equipment
• Embrace related assignments and responsibilities as required to contribute to the overall success of the team
• Complete administrative tasks in an accurate and timely manner
• Promote a "Safety First" culture throughout the company, our customers, and our industry

Qualifications : Qualifications

Required Skills / Abilities

Education

Work Environment

Experience

Physical Requirements

Travel

Additional Information

Why work for us :

You will have long-term career opportunities, with a globally renowned company and the following :

For U.S applications, in accordance with applicable disclosure requirements, the anticipated base pay range is $65,016 - $97,524 USD annually.

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.

All your information will be kept confidential according to EEO guidelines.

Compensation :

$65,016-$65,016 per year

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