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Director of Suites and Premium (Florida State University)

Director of Suites and Premium (Florida State University)

ASM GlobalTallahassee, FL, US
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Legends Global

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

The Role

The Director of Suites and Premium Services will report to the General Manager and will be responsible for effectively and profitably managing and directing all day to day aspects of the premium and suite service operations; including Clubs, Suites, Catering, In-Seat Service, and all other pertinent areas of premium services.

Essential Functions

  • Manage all premium facets to meet operational budgets, manage monthly P&L statements and ensuring that all financial reporting is accurate.
  • Provide leadership, coaching and mentorship to a staff responsible for executing the premium team business plan.
  • Maintain cost as it pertains to labor and operating supplies, work within budgeted guidelines.
  • Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
  • Oversee monthly inventory for premium services operations.
  • Maintain management staff and ensure proper hiring and promoting of associates per Legends Hospitality Standards.
  • Work closely with multiple sub-contractors to ensure all needs are met, and terms of the contract are followed.
  • Maintaining existing programs and developing new concepts to ensure the highest possible quality of food service.
  • Develop yearly operational budgets.
  • Perform other related duties, tasks and responsibilities as required

Qualifications

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and / or ability required.

  • The ideal candidate will have a Bachelor's Degree with a minimum of 5-7 years management experience in the contract foodservice industry, preferably in premium services, catering and concessions environment for either a sports and entertainment venue or hotel property.
  • Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
  • Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
  • Customer service oriented with the ability to interact with all levels of management.
  • Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
  • Must be able to work in a team environment.
  • Knowledge of accounting policy and procedures and POS Systems is preferred
  • Proficiency in Microsoft Office.

    • Compensation

    Competitive salary plus commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

    Working Conditions

    Location : On Site (FSU Tallahassee, FL)

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Legends Global is an Equal Opportunity / Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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    Director Of Premium • Tallahassee, FL, US